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West Positioned Among Leaders in UC Services by Gartner

December 19, 2012

West, a provider of technology-driven communications services, has been positioned in  Gartner’s (News - Alert) Leaders Quadrant of its “Magic Quadrant for Unified Communications as a Service (UCaaS), North America.”

The company has been recognized for its portfolio of unified communications services that include network management, enterprise voice, conference and collaboration, messaging and presence, and client applications integration solutions.

West is the creator of InterCall (News - Alert), a solution featuring mobile and desktop tools that enable the seamless scheduling, participation and management of meetings and real time content and application sharing. The company also offers audio, Web and video-based conferencing and collaboration services that are used by 94 percent of the Fortune 100 and more than 75,000 organizations worldwide.

 “West considers its positioning in the Leaders Quadrant by Gartner confirmation of our vision, and a result of our operational and service excellence,” said Todd Strubbe, president of West’s Unified Communications business segment. “Our placement demonstrates that we are achieving what we set out to accomplish and differentiating ourselves from the competition. It is gratifying to be acknowledged as a market leader and justifies West’s ongoing commitment to transform the ways in which businesses communicate.”

 “West is helping us achieve the benefits of UCaaS without having to make capital investments in on-premises infrastructure or build a team to support that model,” said John Jackson (News - Alert), VP of Global Infrastructure and Vendor Management at D+M Group. “We’ve also benefited from reduced overall costs and a cloud-based customer service platform. West integrates with our CRM platform and other UC platforms, including Cisco HCS and Microsoft (News - Alert) Lync, and through this emphasis on integration, has protected our investments for the future.

West’s project management team, according to Jackson, acts as an extension of its IT team, and has the deep technical expertise required for the company’s recent developments. It also provides local support for the firm so the firm doesn’t waste time phoning help desks.

“West’s value-added services have been keys to our success,” Jackson said. 

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Edited by Braden Becker

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