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2013 Will See a Surge in Unified Communications, According to Frost & Sullivan

December 10, 2012

Looking back at past years, the unified communications space may not have taken off like Santa’s reindeer due to many companies feeling slightly uneasy of what it could mean to their costs and level of security. However, it appears that as the New Year is about to be ushered in the UC industry is getting some increasing attention paid to it.


Next generation unified communication platforms are now being leveraged at a rapid pace by businesses throughout the world and in nearly every industry there is due to the fact that within the suite comes offerings that firms these days heavily depend on including video conferencing, instant messaging, intelligent presence, presence-based routing and even a conference scheduler.

In a recent study released by analyst firm Frost & Sullivan (News - Alert), findings show that in the next 12-month period unified communications and collaboration (UCC) and information and communications (ICT) spaces will likely seamlessly integrate. Targeting C-suite members of North American countries in order to get an in depth look into what these individuals truly think of their IT behavior now and how it will be altered in the near future, the consumerization of IT was highlighted as one of the challenges currently that companies are being forced to overcome. This term is defined as the combining of both personal and business technological innovations that involves IT workers investing their own money into resources that will then be leveraged to complete multiple tasks.

 In addition, the increasingly popular BYOD (bring your own device) trend is also being utilized within a larger amount work workplaces, which has driven 35 percent of those polled to reveal they will be raising their IT budgets in 2013. Over a quarter of the survey respondents also revealed they are hard at work attempting to revolutionize their companies, changing them “into more agile and mobile contenders,” according to a recent Teo blog post.

Approximately half of respondents are now using a multi-vendor approach to communications technologies, but with this strategy Frost & Sullivan has commented that this has caused a multitude of integrating obstacles to arise. Hence, the analyst firm is predicting that multi-vendor users in the UCC market will decrease to 24 percent by 2015.

One company keeping up with the times that is ready and willing to assist businesses in migrating to a UC-based infrastructure is Teo. In fact, earlier this year the unified communications provider unveiled its Elite Partner Program which according to company officials enables Teo’s expansive network of best-in-class resellers to extend the benefits of its innovative unified communications (UC) to a wider audience, while removing the limitations of a tiered channel program structure.

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Want to learn more about SIP Trunking and how to integrate it into your current UC strategy? Don’t miss the SIP Trunking- UC Seminarscollocated with ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.




Edited by Amanda Ciccatelli

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