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Level 3 to Deliver Converged IP Network Services to Serco Group

November 27, 2012

Serco Group, a FTSE 100 international service company, will be receiving converged IP network services for data, voice and video applications from Level Communications, a provider of local, national and global communications services.

Serco, by leveraging Level 3 services, hopes to simplify vendor management and improve operations as well as cost efficiencies. Over the Level 3 network, Serco’ conferencing and UC services will be enhanced which in turn enables faster and secure access to global applications and quicker process deployment to international offices.


James Heard, Level 3 regional president of EMEA commented, “Our primary objective was to help Serco operate more efficiently by enabling its employees to quickly and easily communicate with each other via audio, web and video, and we'll be able to achieve that over our global network. The efficiencies and operational effectiveness created by our services will allow Serco to better serve its customers.”

Level 3 explained that its converged business network offering enables one to get the most out of their telecommunications solution. The network delivers bandwidth efficiency with aggregate trunking among locations, dynamic bandwidth allocation among services, services over one of the largest backbones in the United States and Europe, flexibility with scalable voice packages and a SIP trunking feature without the expensive overhaul of TDM equipment and more.

Using Level 3’s collaboration services and global network, Serco aims to extend the value of the new relationship across the company and, as a result, enhance the services and overall experience delivered to its customers.

Serco added that Level 3’s differentiated service, its global capabilities as well as its ability and experience in delivering services to a global customer base, made it clear that they were the provider of choice.

In related news, Level 3’s Vyvx broadcast services hit the Latin American shore and Serco appointed Tom Riall as chief executive of its global services business.

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Edited by Brooke Neuman

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