TMCnet's Unified Communications Week in Review
Unified communications (UC) integrates real-time communication platforms, such as instant messaging, telephony, video conferencing, data sharing and speech recognition with non-real-time communication services such as e-mail, SMS, fax and integrated voicemail.
UC allows consumers to send a message on one medium and receive the same communication on another medium.
This week, unified communications Web editor Jamie Epstein discussed the importance of having a UC system. “These days, it’s imperative that companies implement a unified communications platform to drive efficiency and quality within interactions ranging from employees to consumers, and among the workforce in general,” said Epstein.
“Not only can UC eliminate costs associated with maintaining a large office – as workers can now complete time-sensitive tasks on-the-go – but it is also an extremely flexible and resilient technology allowing companies to place a much heavier emphasis on operations as opposed to managing a phone system.”
Paul DeBeasi, research vice president at Gartner, said the merging of mobility and UC tools has become a big trend. “Unified communications really began with traditional telephony in the enterprise and softphones on laptops. The vendors have evolved solutions over the years and developed sophisticated UC clients for mobile devices,” said DeBeasi.
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A company that has realized the importance of UC technology is Mi-Fone, who announced that it would be releasing its new next-generation mobile phone. The new phones will have EMOZE push mail and messaging technology available for consumers.
“View Instantly’ is the latest buzzword in the mobile devices market, and push technology is making it possible for top mobile handset manufactures to incorporate this feature into their latest products,” said unified communications Contribtor, Madhubanti Rudra. “In a nutshell, push technology lets the users easily access e-mails, voice messages, chat applications and other smart features. All set to stay abreast of their multi-national competitors, the African handset provider Mi-Fone has forged a technological alliance with EMOZE to introduce push mail and messaging technology.”
CEO at Mi-Fone, Alpesh Patel, discussed some of the details planned. “Through our partnership with EMOZE, Mi-Fone is now able to integrate the important Instant Messaging and Push Mail features into its handsets. The push technology feature is believed to provide a more user-friendly e-mail and instant messaging experience to its customers and help enhance productivity.”
Read more here.
Keep checking unified communications.com to read up on all the latest Unified Communications news.
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