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Duo County Telecom and United Communication Deploy Mariner Products

November 01, 2012

Earlier last week, a specalist in IP video service monitoring and troubleshooting technologies, Mariner, announced that  Mariner xVu suite of service monitoring products, including Mariner SupportVu,  Mariner NetworkVu and Mariner ReportVu have been deployed by Duo County Telecom of Jamestown, Ky., and United Communications of Langdon, N.D.

With Minerva and ADB TR-069 integrations, Duo County Telecom and United Communications are using Mariner's award-winning Video Service Oriented Monitoring (vSOM) platform. Ensuring subscribers enjoy the best quality of experience when watching TV, by leveraging Mariner xVu, Duo County and United Communications can proactively and efficiently confirm and isolate IPTV performance issues before they negatively affect the end user experience.

"We deployed Mariner xVu so we could provide the best quality IPTV experience for our customers. The solution helps us isolate any service interruptions and troubleshoot effectively — many times before customers even call the help desk," says Mark Henry, VP of Operations, Duo County Telecom.

On a ring affecting approximately half of the provider's TV channels, Duo County has already used NetworkVu to detect and confirm a fiber splice. Thanks to dual triangulation capabilities that were performed simultaneously on network nodes and TV channels, real-time detection was possible. IPTV service usage and performance can be monitored by both Duo County and United Communications simply by using ReportVu.

Dennis Hansel, assistant GM, UC mentioned that any rework that they have had to do in the past, the Mariner xVu solution has minimized these tasks. They can easily monitor the quality of service delivered to its customers and respond much faster than before.

Through an intuitive dashboard that offers a subscriber's view of the service, SupportVu delivers real-time insight into IPTV performance in the home. A lingering service issue by pinpointing the exact Set-top boxes that were causing complaints in a hospitality complex was quickly resolved by UC by using SupportVu.

Edited by Brooke Neuman

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