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IP Telephony, Unified Communications Spending Projected to Grow


July 13, 2012

T3i Group has made a prediction, and it sees growth. The annual InfoTrack five-year forecast predicts U.S. spending on IP Telephony and unified communications technologies will increase by 10 percent each year. Meanwhile, Hosted IPT spending is expected to triple by 2016, growing at a rate of around 27 percent.

The forecast from InfoTrack analyzes several aspects to make its predictions. End-user demand and vendor shipments are taken into account, and projections are made for different sizes and categories, such as collaboration and contact centers.

“In 2011, SMBs represented 46 percent of the U.S. installed base of IPT lines, but accounted for only 30 percent of the spending on UC applications,” said InfoTrack’s senior program director, Ken Dolsky. “But over the next five years, the growth of SMB spending on UC apps will be more than twice the rate of US Enterprises, which represents the mirror image of what we project happening in the Hosted IPT sector.”

It’s always good to see growth in the industry, and a steady increase certainly beats the alternative. Seeing SMB spending on UC outtake that of enterprises is interesting, as one would expect larger enterprises with more employees to need more quality communications. But they (enterprises) are also predicted to account for nearly half the spending on Hosted IPT, which, as previously stated, is expected to grow at a much higher rate.

So if we have SMBs focusing on UC while enterprises invest more in Hosted IP Telephony, it’ll be interesting to see which benefits the most from those investments.


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Robert Pleasant is a writer for unified communications, covering new news in the world of technology and communications. A graduate from UC Santa Cruz with a BA in Literature, Robert has been writing for years, but has only recently had his reports start appearing on websites such as unified communications and UCStrategies.

Edited by Braden Becker




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