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SIP-Based UC Systems Cut Inefficient Enterprise Communications by 23 Percent: Report


April 23, 2012

An effective SIP-based Unified Communication (UC) system can reduce the average time spent by enterprise employees on routine communication by as much as 1.21 hours per day, contributing to a savings of around $13,000 per year per worker, according to a new report.

The study, commissioned by Sonus Networks and conducted by Webtorials, found that the average knowledge worker at large enterprises spends around half their day filtering incoming information and correspondence.

While nearly three hours are dedicated to contacting customers, partners or colleagues or trying to drum up new business, nearly 90 minutes of every day are spent on unwanted communication (spam, unwanted calls/emails) or duplicate communication with multiple channels. Another 45 minutes is exhausted trying to schedule meetings.

After quantifying the opportunity for efficiency gains from a UC system, researchers found that large companies can improve productivity lost on inefficient communications by as much as 23 percent.

“With dozens of e-mails, multiple phone calls, and even more texts or IMs each day our traditional business communications processes have become overwhelming at times and it does not have to be that way,” Steve Taylor, editor-in-chief and publisher for Webtorials, noted in a statement. “The report quantifies that today’s enterprises can gain several hours of productivity per employee per week by having interoperable tools for communications.”

The findings suggest that a cross-company SIP-based platform for Unified Communications can further supplement the economic benefits of SIP trunking, added Wes Durow, vice president of Global Marketing at Sonus.

Beyond productivity benefits, the report found that enterprises can cut their traditional telecom bills by as much as 75 percent by using SIP trunking and VoIP technologies.

The findings fall in line with those generated from last year’s report, which found that knowledge workers at small and medium-size businesses spend around 50 percent of their time dealing with routine communications.






Edited by Jennifer Russell




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