Aspect, 2e2 Form Joint Venture to Market UC&C Solutions

Customer contact solutions vendor Aspect (News - Alert) has inked a partnership deal with 2e2, an ICT lifecycle services provider, to offer enterprises solutions that combine Aspect's unified communications and collaboration (UC&C) applications and 2e2’s project management, technology and support services.

The partnership, announced on Monday, will give 2e2 complete access to Aspect's portfolio of UC solutions, which come fully integrated with Microsoft's (News - Alert) leading software suites including Exchange, Lync, and Dynamics Customer Relationship Management (CRM).

Aspect's Unified IP customer contact and workforce optimization platform is designed to create a unified contact center solution, bringing together inbound, outbound, voice portal, Internet contact, multi-channel self-service and proactive contact capabilities, says Aspect.

As a gold certified Microsoft partner, 2e2 can integrate Aspect solutions with both its on-premise to cloud-based services.

“This partnership is a mutually beneficial step, enabling us access to brand new markets and meet the growing demand for UC capabilities,” said Steve Boakes, channels and partners manager at Aspect, who noted that Gartner (News - Alert) predicts worldwide UC technology spending will reach $17 billion in 2012.

"Much of this is driven by the consumerisation of IT and the changing way in which people communicate both inside and outside of their organizations," he added.

Sandra Peignaux, director of alliances and partnerships at 2e2, said that her company has doubled in the last two years and is in ideal position to take advantage of the thriving UC market.

"Our UC strategy is focused on delivering customers with a single point of contact, to reach anybody, anywhere, across any media and any channel. We see this as a strong lead generation strategy that will make a disruptive mark on the UC market," Peignaux said.

The integrated solutions will be marketed toward mid-market enterprises that are looking to embrace multiple communications channels, the two companies noted in a statement.

Beecher Tuttle is a TMCnet contributor. He has extensive experience writing and editing for print publications and online news websites. He has specialized in a variety of industries, including health care technology, politics and education. To read more of his articles, please visit his columnist page.

Edited by Carrie Schmelkin