ADTRAN's Unified Communications Solutions Portfolio Enhanced with NetVanta UC Notification Server
ADTRAN, Inc., a provider of advanced networking equipment and solutions, announced that it has further enhanced its unified communications solutions portfolio offering for the enterprise communication sector with the addition of the NetVanta UC Notification Server, automated notification application, capable of providing outbound information via phone and/or via e-mail.
The UNCS, extension to the NetVanta Unified Communication portfolio from ADTRAN, leverages out-dialling functionality of NetVanta UC, along with the data stored in a customer’s ODBC-compatible database or in the business process systems. This is then used in the creation of and delivery of outbound notifications.
NetVanta UCNS has been designed for flexible application across vertical markets within the healthcare, education, government and retail sectors among other areas. The highly flexible solution can be leveraged in the creation of appointment reminders, notifications for emergencies, for creating test results and for creating notices for closure and scheduling. The solution can also be applied for tasks involving order, inventory status, and shipment as well as for delivery weather warnings and for mobilizing volunteers.
The Panacea O’Neill Medical Group, specializing in preventative medicine and disease management for the whole family and serving patients within the Madison, Alabama area was exploring options for automating their notification process to effectively address both time and resource concerns. After careful considerations, the practice decided to deploy ADTRAN’s NetVanta UCNS to help automate its notification process. The practice at that time was capable of sending out notifications for a few appointments only.
In a release, Tiernan O’Neill, Office Manager, Panacea O’Neill Medical Group, said, “ADTRAN’s NetVanta UCNS allows us to save money from avoiding missed appointments when patients would have either forgotten their preset appointment or failed to actually schedule an appointment.”
Additionally, the NetVanta UCNS makes it possible for users to customize their messages so each recipient feels he or she is receiving individual attention. It also provides the recipient with the option of transferring to a live office receptionist if they have any questions or need to re-schedule their appointment. Organizations also benefit from the feedback loop which allows them to keep a track of completed calls and to keep tabs on customers who need a follow-up in addition to being able to find if the message was delivery directly to the intended party or to an answering machine.
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Calvin Azuri is a contributing editor for unified communications. To read more of Calvin’s articles, please visit his columnist page.
Edited by Rich Steeves