WorkSpace Communications Partners with AltiGen Communications
WorkSpace Communications, a cloud provider of Unified Communications solutions, signed a partnership agreement with AltiGen Communications, a provider of integrated Microsoft-based Unified Communications solutions, to deliver a hosted, software-as-a service-based contact center solution for Microsoft Lync.
“It combines our unparalleled MaxACD contact center solution with the gold standard in unified communications technology to give companies a great suite of productivity, efficiency and flexibility business tools,” Tang added.
As indicated, the hosted Lync Contact Center can be integrated and deployed with both WorkSpace Communications' hosted Lync offering or with an existing premise-based Microsoft Lync Server solution.
WorkSpace Communications emphasized that it was the first to offer the Lync platform in a multitenant environment and now extends its leadership by offering this integrated Lync Contact Center solution. The company's operating model enables it to deliver an enterprise-class suite of integrated communication and collaboration tools to the desktop for the employees of any size firm from one employee to nearly thousand plus employees.
Moreover, through its subsidiary CXO Global Solutions, WorkSpace offers a number of additional contact center support features such as call forecasting, platform administration, enhanced reporting and root cause analysis.
“The integration capabilities between the AltiGen MaxACD and the Microsoft Lync platform provide strong competitive advantages for companies that need both contact center and unified communications capabilities,” Bryan DiGiorgio, chief executive officer of WorkSpace Communications said in a statement.
“We are offering it both as a part of our comprehensive hosted solution and for customers that have their own premise-based environment, consequently meeting the needs of companies at various stages of their platform development,” DiGiorgio added.
AltiGen's software-based platform offers native Microsoft Lync integration and includes features like Automated Call Distribution, Auto Attendant, quality monitoring and call recording features, while also integrating the Presence, Instant Messaging and Work-from-Home features from Lync.
Earlier in June this year, TMC reported on the announcement from AltiGen Communications’ launch of a new iFusion SmartStation for iPhone for the North American market.
Meenakshi Shankar is a unified communications contributor. To read more of her articles, please visit her columnist page.
Edited by Jennifer Russell