ESTOS Intros ECSTA for Mitel Middleware
ESTOS, an independent Unified Communications and computer telephony integration (CTI) software vendor, has introduced ECSTA for Mitel, a middleware designed for use with PBX systems of the Mitel Communications Director (MCD) series.
Mitel Communications Director (MCD) from Mitel – a provider of customized communications solutions for everyday office settings -- is highly scalable, proven IP-PBX software providing call handling, cloud-ready software stream, virtualized voice solution, web-based management, and more with a profusion of unified communications features.
According to ESTOS, the new ECSTA for Mitel middleware now enables MCD systems to work with all Telephony Application Programming Interface (TAPI)-based Microsoft applications, particularly ProCall 4.0 Enterprise - a solution for Unified Communications and CTI from ESTOS.
Precisely, the ECSTA for Mitel can be installed onto the MiTai interface. With this, the middleware can provide a CSTA III server as well as a third-party TAPI TSP. By installing ECSTA for Mitel onto the MiTai interface, Mitel systems will be able to work with TAPI-compatible solutions for CTI, call centers and Unified Communications – especially ProCall 4.0 Enterprise.
Generally, CTI and SIP-based solutions are used for optimizing workflows in communication-intensive departments.
Until now, there was no CSTA interface available for the Mitel MCD series. However, with the help of the new ECSTA for Mitel middleware, ESTOS is now able to present a professional third-party TAPI driver and the first CSTA server tailor-made for the Mitel MCD series, starting with Mitel 3300 ICP Release 9.0 or MCD 4.0.
Gijs Borsboom, sales director for Northern Europe, Mitel, said in a statement, “We are pleased that with this new middleware from ESTOS, there is now a professional third-party TAPI driver available. Our Mitel systems are now TAPI-compatible for use with the innovative communications and CTI solutions offered by ESTOS. We, along with our entire ecosystem of partners, profit from the expanded application possibilities provided by these special components, as well as from the very good reputation of ESTOS!”
ESTOS provides broad spectrum of middleware components designed for telephone and communications systems from many well-known manufacturers.
Recently, unified communications had reported that Mitel unveiled its Unified Communicator (UC) Advanced software for devices that run on Google's Android mobile operating system.
Jayashree Adkoli is a contributing editor for unified communications. To read more of Jayashree's articles, please visit her columnist page.
Edited by Rich Steeves