Unified Communications Featured Article

Survey Shows Remarkable Growth for ShoreTel


September 16, 2011

Synergy Research Group recently came out with a survey showing that ShoreTel, a provider of IP phone systems with fully integrated unified communications (UC), is the fastest-growing player in the U.S. and worldwide Internet protocol (IP) telephony markets in terms of year-over-year revenue growth. The company has registered a 30 percent growth for the fifth straight quarter. In the 2011 fiscal year, ShoreTel achieved non-GAAP profitability, while increasing its sales team by over 40 percent and overall headcount by 30 percent. In addition, more than 230 new employees have joined ShoreTel in the past 12 months.

The report also shows that ShoreTel is third-ranked company in the U.S. "Pure IP" telephony market which consists of LAN Telephony (IP-Only) Call Servers and IP-phones. ShoreTel had more than 10 percent share by revenue in the second quarter of 2011, versus an 8 percent share in the second quarter of 2010. ShoreTel currently has 5 percent of the global pure IP telephony market.

"ShoreTel's market share gains are recognition of our brilliantly simple product, lowest total cost of ownership, and expanding global distribution network," said Peter Blackmore, ShoreTel president and CEO, in a press release. "ShoreTel has seen steady growth in revenue and market share. We have tremendous opportunity in the coming year to further solidify ShoreTel's position among the top three players."

"ShoreTel has been successful in executing a very focused strategy of bringing advanced IP communication systems to market that are intuitively designed and priced to sell aggressively against the competition," said Jeremy Duke, founder and principal analyst, Synergy Research Group, in a statement. "ShoreTel has widened their focus to include international expansion and increased their presence in larger accounts. This, combined with their culture of innovation, positions them well for continued market share gains."


Rahul Arora is a unified communications contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.

Edited by Jamie Epstein




Request a Quote
Become a Partner

Featured Blog

Millennials and Technology – "I want it now"

The millennial generation, also known as individuals born between the years of 1980 and 2000, are a group of highly collaborative adults estimated to account for roughly 75% of the global workforce by the year 2025...

4 Steps to safely enter 2016 with Fusion and leave your old provider behind

Enough is enough! You can't tolerate the dropped calls, the complaints from upper management, and the slow response time from customer service. You saw the signs of the breakup all along, and now it's time to move onto something new...

Practical Benefits of a Unified Communications System

The business world of is rapidly changing thanks to the technological advancements of recent years...