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Survey: Cost Reduction Key Factor for Switching to New Unified Communications Systems


September 15, 2011

Organizations are currently evaluating and/or are in the process of switching to a new UC system and cost reduction is the main reason for the move, according to findings of a survey conducted by Azaleos of IT professionals on unified communications (UC) usage trends.

According to the survey, around 31 percent of the organizations who were surveyed are currently evaluating and/or are in the process of switching to a new UC system, and nearly 27 percent said that cost reduction is the top most reason for the move.

Moreover, one quarter of all respondents reported that UC outsourcing represents up to 30 percent of their overall IT cost savings. 

“According to this survey, enterprise technology buyers view UC as a key target for IT cost reduction initiatives, whether by deploying this technology for the first time or switching to a new platform,” said Scott Gode, vice president of product management and marketing at Azaleos.

Gode said that though conventional wisdom in the past suggested that IT struggled with justifying the cost of new UC purchases, it was interesting to see that for many respondents outsourcing of unified communications systems represents a significant share of their projected overall IT cost savings.

The survey also noted that along with cost reductions, security and uptime/availability are other factors contributing to the move to UC system. The importance of “cloud-ready” was identified as least important for UC systems evaluation, only 8 percent, and as one of the lower priority items for selecting a UC system.

The primary applications/functions driving the switch in UC systems are email -- around 32 percent; VoIP/Enterprise voice -- around 14 percent; and audio/video conferencing – 13 percent.

The survey was designed to provide a snapshot of current and planned UC usage trends among corporations.  

Azaleos provides managed email, collaboration and UC services available in private cloud, on-premise or mixed deployment architectures.

Earlier this year in June, the company revealed that surveyed organizations not currently using a public cloud-based UC service, only 10 percent plan to deploy such a service within the next year, citing concerns over loss of customization, uptime, and security.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place NOW, in Austin, Texas. ITEXPO offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.


Anshu Shrivastava is a contributing editor for unified communications. To read more of Anshu’s articles, please visit her columnist page.

Edited by Rich Steeves




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