Unisys Announces New Offers on VoiceSource Express 400 Series Platform
Unisys Corporation, a provider of high-volume messaging solutions to telecommunications service providers, has just added multiple value added services (VAS) that enable providers to integrate voice-based services with social media channels.
Social media has become the mainstay of improving customer experience. By leveraging social media channels effectively, service providers can now drive new sources of revenue as well.
The new service is offered on Unisys VoiceSource Express (VSE) 400 Series platform. It targets customers who use smartphones and feature phones, by bringing innovative, easy-to-use voice and data applications directly to their devices, according to company officials.
The service offers several options to customers. For example, they can record a voice-based tweet using Unisys Voice Tweets service and post it as a voice- or text-based message. Similarly, the Unisys Speak to Facebook service allows subscribers to use a voice system to update their Facebook status and post messages to friends' walls.
In addition to these, Unisys communications solutions available to carriers on the Unisys VSE platform also includes a messaging solution that uses core voice, fax and e-mail services to offer subscribers new ways to personalize services and keep in touch with contacts.
The Notification Services delivers a personalized information alert service to users at a device of their choice from any application using a variety of channels including SMS, MMS, IM, MWI, outdial and e-mail.
The Value Added Services allows carriers to offer advanced communication features such as call filtering, voice-to-text conversion, Web-based services, and presence services built on Unisys' application and notification services platforms. It will help them build incremental revenue.
Voicemail as a service and VAS as a service allow communications providers to offer voicemail and value-added services via a secure subscription-based model using Unisys' hosted cloud computing solutions, the company said.
Unisys also stated its solutions are integrated with a digital content management capability. It allows carriers to deliver subscribers personalized content, interactive emergency alerts and location-based targeted advertising.
“With the explosion of new data-driven services and mobile offerings, carriers face significant competitive threats to their traditional voice business,” said Steven Chuey, vice president, Global Solution Management, Unisys, in a statement. “To retain and grow their revenue streams, they need to leverage their deep, longstanding customer relationships and offer subscribers new ways to connect and communicate within the fabric of the social Web.”
The new services from Unisys give carriers a secure, mission-critical platform to quickly develop and deploy powerful new revenue-generating services that add richness and depth to subscribers' user experience, Chuey added.
In another announcement Unisys said that Alison Davis has been elected to the Unisys Board of Directors and appointed to the Finance Committee of the Board. Most recently, Davis was managing partner of Belvedere Capital Partners, a private equity firm serving the financial services sector.
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Rajani Baburajan is a contributing editor for unified communications. To read more of Rajani's articles, please visit her columnist page.
Edited by Jamie Epstein