Unified Communications Featured Article

Canadian Blood Services Selects Mitel Virtualization and Mobility Solutions


May 17, 2011

Canadian Blood Services, a not-for-profit, charitable organization that supplies about a million units of blood to over 700 hospitals throughout Canada, has selected a Mitel solution based on the Mitel Freedom architecture to connect mobile employees and help manage organizational growth and efficiencies.

Mitel is a global provider of business communications and collaboration software and services.

Officials with Mitel said that the first phase of the deployment will include Virtual Mitel Communications Director (Virtual MCD), Mitel Unified Communicator Advanced (UC Advanced), and Mitel Applications Suite (MAS).

Virtual MCD leverages VMware vSphere 4 to allow Canadian Blood Services to consolidate Mitel's voice applications alongside non-voice business applications in their datacenter.

“Canadian Blood Services has two strategic directions. One is managing growth and the other one is managing efficiencies. And as a result, virtualization becomes extremely important to help us enable both of those,” said Terry Cairns, chief information officer for Canadian Blood Services, in a statement.

“Through the Mitel Freedom architecture Mitel allows us to bring voice into our virtualized environment. The Mitel Freedom architecture also gives us the opportunity to use some of our existing technology and makes it easier for us to manage within our infrastructure,” said Cairns.

Mitel UC Advanced provides desktop and mobile users a single interface to access all of their Mitel communications capabilities, including voice, video, presence, instant messaging, and conferencing, – extending their in office experience anywhere.

“Our company philosophy is to give our employees the tools to connect anytime, anywhere. We believe that Mitel UC Advanced will completely transform the way our employees communicate with each other,” said Ivo Mokros, director infrastructure management and architecture for Canadian Blood Services.

Mokros said that for instance, an employee could start a chat with a colleague, escalate that to a voice call, and then to a video call and at the same time they are able to bring in other employees to collaborate on the project.

This, he said, “helps increase productivity and encourages collaboration.”

Maplesoft Group, a national systems integrator headquartered in Ottawa Ontario, designed and implemented the solution at Canadian Blood Services.

“We believe Mitel, as a UCC provider, is leading the market with the Mitel Freedom architecture. This allows us to work with the customer to design an architectural solution that fits their environment,” said Jack Gulas, chief technology officer for Maplesoft Group.

“With this particular project, we were able to work with Canadian Blood Services to seamlessly address the communications needs of its mobile employees and fit into the organizations virtualization strategy,” said Gulas.

unified communications in April reported that Mitel, a provider of business communications and collaboration software and services, announced the availability of its Unified Communicator (UC) Advanced software for the Android mobile operating system.

The Mitel UC Advanced is a unified communications client that integrates presence and availability, secure instant messaging, audio conferencing, and Web and video collaboration with the call control capabilities of a business communications system. It is capable of integrating into business productivity tools like Microsoft hosted Exchange/Outlook and Office as well as IBM Lotus Notes.


Anil Sharma is a contributing editor for unified communications. To read more of his articles, please visit his columnist page.

Edited by Jennifer Russell




Request a Quote
Become a Partner

Featured Blog

Millennials and Technology – "I want it now"

The millennial generation, also known as individuals born between the years of 1980 and 2000, are a group of highly collaborative adults estimated to account for roughly 75% of the global workforce by the year 2025...

4 Steps to safely enter 2016 with Fusion and leave your old provider behind

Enough is enough! You can't tolerate the dropped calls, the complaints from upper management, and the slow response time from customer service. You saw the signs of the breakup all along, and now it's time to move onto something new...

Practical Benefits of a Unified Communications System

The business world of is rapidly changing thanks to the technological advancements of recent years...