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NetScout Introduces Specialized Service Management Module


May 12, 2011

NetScout Systems, has unveiled nGenius Voice | Video Manager, which it claims is the first integration of technology from its recent acquisition of Psytechnics.

nGenius Voice | Video Manager, saod NetScout Systems, significantly extends the company’s Unified Service Delivery Management strategy by providing comprehensive real-time service management for IP Telepresence, video and voice services.

The new launch has been built from deployment-proven technology, and delivers application-specific details of video and voice session transmission and conversation quality.

This launch will allow IT organizations to achieve high actionable visibility into the behavior of Unified Communications (UC) applications.

nGenius Voice | Video Manager can be deployed in conjunction with other nGenius Service Assurance Solution modules, and can thus enable IT staff to assure UC services alongside business application and data services.

“A proactive management strategy is key to driving productivity from telepresence and video conferencing deployments on both dedicated and converged networks,” said Robert Mason, research director for UC and Network Services at Gartner. “While network performance attributes are a reasonable proxy for video performance, IT organizations need to consider measuring application level attributes like frame-rate, frame delivery and image-size to more completely characterize quality of the video experience.”

"The introduction of nGenius Voice | Video Manager dramatically changes the service delivery management landscape, raising the bar for unified management approaches,” said Steven Shalita, vice president, marketing at NetScout. “As we continue to build upon our foundation strategy of Packet-Flow intelligence, IT organizations can now achieve a truly unified and comprehensive view into all business services delivered over an IP network. As we announce the initial integration of the Psytechnics technology into our portfolio, NetScout has leapt ahead to enable our customers to better address the challenges of delivering and assuring high quality Telepresence, video and voice services alongside all other business application and data services.”

Read a related article at unified communications: “NetScout Announces Intent to Acquire Psytechnics.”


Anuradha Shukla is a contributing editor for unified communications. To read more of her articles, please visit her columnist page.

Edited by Tammy Wolf




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