Unified Communications Featured Article

Mitel Platform Delivers Enhanced Mobility, Unified Communications to SMBs


March 31, 2011

Mitel has launched 5.0 of the Mitel 5000 Communications Platform (CP), which is designed for small and mid-sized businesses (SMBs) with up to 250 users.

Version 5.0 delivers enhanced mobility support, increased ease-of-use for the end user, and simplified, centralized management for IT.

Mitel notes a recent Frost & Sullivan survey of businesses on enterprise communications, which revealed more than 50 percent use a mobile extension capability within their company.

"SMB customers want a cost-effective communications system that is easy to deploy, use, and manage without sacrificing access to advanced business applications," said Mitel's Stephen Beamish, vice president of marketing and business development. "We have designed the Mitel 5000 CP with these specific needs in mind. The new enhancements reduce cost and complexity by introducing more embedded UC applications, extending mobility functionality, and providing simplicity both at the IT and end user level."

"We feel that by investing in innovative technology for our employees we are enabling them to be more successful in their jobs," said Chris Caravaglia, network administrator for Builder's Hardware. "The Mitel 5000 CP stood out from other communications solutions in the market because it comes equipped with the embedded UC applications that we need to help our employees collaborate effectively. Now we can easily set up call twinning, support teleworking, and have the flexibility to adapt as our communications need grow – all at a competitive price."

The Mitel 5000 CP (release 5.0) also includes several new and enhanced capabilities such as Meet-Me Conferencing, which is now an embedded function providing eight-party conferences with the capacity to host 20 conferences simultaneously.

The company has enhanced basic embedded voicemail to now offer complete Unified Voice Messaging with bidirectional synchronization of voice messages with e-mail, including Microsoft Exchange and Lotus Notes.

Other features are also included such as cost-effective mobility, embedded hotdesking and simplified management/open architecture.

Read a related article at unified communications: “Mitel Gives IT the Freedom to Break Out of Closed Unified Communications Architectures.”


Anuradha Shukla is a contributing editor for unified communications. To read more of her articles, please visit her columnist page.

Edited by Tammy Wolf




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