Empirix Announces UC Assurance Platform for Testing and Monitoring Communication Networks
The proliferation of smartphones and tablet devices are prompting consumers to demand for better quality of services. The increase in demand is forcing operators to look for best quality networks avoiding unprecedented levels of network complexity.
Empirix’s UC testing and monitoring solution is designed to help service providers and enterprises validate that their communications applications work properly. These solutions are expected to ensure that consumers and business users have a high-quality experience.
UC solutions feature an evolving mix of voice, video, social media, presence, contact and data applications. Because there are too many applications from different vendors, UC is facing interoperability challenges as they are deployed across user desktops and mobile devices, according to company officials.
If they can not handle UC challenges, service providers may face troubles by poor network performance and dissatisfied users. Traditional methods of service validation, which involve packet inspection and testing in silos, are wholly insufficient for today's emerging communications networks, company officials said.
“When it comes to the performance of complex mobile, unified communications and legacy networks, Empirix is the only company that can help service providers and enterprises get it right and keep it right,” said Tim Moynihan, vice president of marketing, Empirix, in a statement.
UC Assurance is expected to empower network operators and enterprises to test UC applications in the pre-deployment stage. The UC Assurance is designed to maintain a consistent standard of quality as these applications evolve over time.
In May 2010, Empirix announced that IVR provider Angel.com deployed Empirix's voice watch monitoring solution through a Software-as-a-Service platform. Angel.com, a provider of cloud based customer engagement solutions, also delivered the Hammer Test Engine for testing, monitoring and measuring network performance in real-time using a SaaS platform.
Rajani Baburajan is a contributing editor for unified communications. To read more of Rajani's articles, please visit her columnist page.
Edited by Janice McDuffee