Cisco Recognizes ShoreGroup's Unified Communications Practice
The Cisco recognition to ShoreGroup is for its unified communications practice. The UC practice includes technology expertise, customer success, and the service capability and methodology necessary to deliver integrated, multiple unified communications.
The recognition was given based on the in-depth audit of ShoreGroup's processes and capabilities. Additionally, the company’s clients confirmed to Cisco that their services are delivered with the utmost quality and effectiveness.
“ShoreGroup is honored to receive the elite Master Unified Communications Specialization from Cisco Systems,” said Barry Katzman, director of sales engineering at ShoreGroup, in a statement.
“The stringent requirements of this specialization have validated our proficiency in all areas of the unified communications practice, spanning from our solution design and representation through to our lifecycle services for deployment and Day 2 support,” Katzman added.
ShoreGroup met the primary service requirements of incident management, problem management, configuration management, change and release management, and service level management.
These requirements are integrated applications within ShoreGroup's CaseSentry Systems Management solution, and the engineering resources are supplied through its ShorePatrol Remote Management Service, company officials said.
The company’s Day 2 support solutions are optimized for the management of unified communications within large enterprise and service provider environments. In addition to the Master Unified Communications Specialization, ShoreGroup is a Cisco Systems Managed Services Master Channel Partner for Unified Communications and Contact Center, and an Authorized Managed Service White Label Producer, the company said.
In November 2010, unified communications reported that Cisco Solution Incentive Program (SIP) has accepted ShoreGroup’s vBrick Reference Architecture, a fully managed “private cloud” solution for the mid-enterprise market segment.
Rajani Baburajan is a contributing editor for unified communications. To read more of Rajani's articles, please visit her columnist page.
Edited by Jennifer Russell