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ABI Research Provider Matrix Awards Top Spot to Verizon Business


January 06, 2011

ABI Research has named Verizon Business the top spot in a new hosted VoIP and unified communications provider matrix. Following is New Global Telecom and Smoothstone IP Communications Corp., which were ranked second and third, respectively.

The vendor matrix aims to establish the positions of vendors in specific markets on the basis of innovation and implementation.

Under “innovation,” the scope of hosted VoIP and UC offerings were examined, service scalability and flexibility, strategies adopted, vision and approach, industry leadership and other factors were considered. Under “implementation,” ABI Research considered the breadth and strength of vertical markets served and targeted and all allied factors and forces associated with such markets.

In a press release, senior analyst Subha Rama, said that Verizon was one of the few service providers with a comprehensive and global hosted VoIP and UC strategy with a fully managed IP MPLS network that formed the pivot.

Rama also added, “An accelerated go-to-market strategy for leading-edge products such as SIP trunking, aggressive bundling, multiple vendor partnerships, and a long track record have helped Verizon consolidate its market position.”

“Second-ranked NGT, the single largest provider in terms of installed base, is being acquired by Comcast. Smoothstone has consistently innovated in service delivery, commanding steadfast customer loyalty among large enterprises.” added Practice Director Dan Shey, in a statement.

This provider matrix forms part of ABI Research’s Enterprise Communications Research Service. ABI Research provides in-depth analysis and quantitative forecasting of trends in global connectivity and other emerging technologies.


Mini Swamy is a contributing editor for unified communications. To read more of her articles, please visit her columnist page.

Edited by Tammy Wolf




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