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May 12, 2010

Amcom Mobile Connect Offers Smartphone Messaging for Android

By Shamila Janakiraman, TMCnet Contributor


Amcom Software has announced the release of Amcom Mobile Connect which offers smartphone messaging for the Android (News - Alert).

This application will enable physicians and other staff members in hospitals to receive messages on a single smartphone eliminating the need for multiple devices for different types of messaging.

In addition, the new solution offersfull audit trail of activities, including date and time stamps for messages sent, received, and acknowledged to ensure traceability and accountability.

Officials with Amcom also said this release improves patient care and enhances staff efficiency by means of streamlined unified communications processes which show when and how to reach the right staff member at all times.

Amcom Mobile Connect gives hospitals the flexibility to incorporate smartphones irrespective of which telecom carrier provides service. The same kind of Amcom solution is already being used at several hospitals using BlackBerry (News - Alert) smartphones. The new Android compatibility further increases the number of options hospitals can use for communicating with their highly mobile staff members.

Hospital operators and others can leverage the capabilities of Amcom Mobile Connect to deploy critical messages to staff members through different types of inputs, including a simple Web portal. Besides this stand-alone deployment option, the solution also integrates seamlessly with Amcom's unified communications suite.

The solution includes features like contact center automation, online employee directories and on-call schedules, and event notification systems besides others. As related communications systems are integrated, contact and schedule information are taken from a central database. This improves administration, accuracy, escalation procedures and speed, said company sources.

"The excitement our customers and the market have shown for Amcom Mobile Connect has been astounding. There is a clear need in hospitals for a solution like this," said Chris Heim, CEO, Amcom Software.

"Adding support for Android smartphones is just one of many enhancements our development team is making to the product over the next several months. We will soon be announcing support for other popular smartphones as well," Heim said.


Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila's articles, please visit her columnist page.

Edited by Stefania Viscusi


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