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February 02, 2009

SMB Phone and Microsoft Increase Phone Service Choices for Canadian SMBs

By Stefania Viscusi, Assignment Desk Editor


Phone service options play an important role today's business. Along with the ability to improve productivity and reduce costs in the call center, new phone services can also help smaller businesses to bring together their communications solutions and more easily collaborate.

 
To this end, Microsoft Response Point and SMB Phone (Phone Inc.) have announced at ITEXPO East which kicks off today in Miami, a new marketing alliance that will bring SMB Digital Voice services to 48 markets in Canada.
 
These new services will help Canadian SMBs with a more affordable and easier way to attain new generation business communications features.
 
The new Canadian telecom carrier was created in partnership with Microsoft (News - Alert) and specifically for Microsoft Response Point services. The Phone Digital Voice service brings Response Point users enhanced features and lower costs over "POTS."
 
The new services make it possible for SMBs to attain affordable, feature rich, easy-to-manage, easy-to-use business communications that bring together advanced capabilities like voice recognition, email, computer and mobile services.
 
“A phone system is a strategic investment for businesses today,” said SMB Phone President, Erik Lagerway (News - Alert). “Response Point enables business owner managers to serve Customers more effectively, reduce and control costs and provides employees the means to increased productivity.”
 
Microsoft's Response Point phone system provides SMBs with up to 50 users a number of easy to use, control, and manage business communications features.
 
The new phone service makes it easier to direct dial employees and departments as well as offers unlimited North American long distance calling and offers virtual presence numbers for local calling anywhere in Canada, among a number of other features

“SMB Phone is demonstrating an innovative, progressive approach as a Canadian market leader and certified Response Point service provider,” said John Frederiksen, general manager, Microsoft Response Point. “The combination of Microsoft Response Point and SMB Phone's Digital Voice services provide Canadian small and medium sized businesses with outstanding functionality and value including the ability to activate a new business phone line in minutes within any of SMB Phone's 48 markets using SMB Phone’s automated Response Point activation process. We look forward to our continued work with SMB Phone as we serve and grow our Canadian Response Point customer base."
 
 
Microsoft is sponsoring a free multi-session Response Point Seminar at TMC’s ITEXPO East 2009 starting today, February 2 until February 4, 2009, at the Miami Beach Convention Center.
 
 
The Response Point Solution Seminar at ITEXPO (News - Alert) will provide VARs and Agents with hands on tutorials, keynotes and exhibits associated with Response Point and the benefits it can provide.
 
“Everyone interested in learning Response Point solutions and partner offerings should attend ITEXPO and these tutorial tracks. It’s a one-stop shop, taught by the foremost experts, with detailed, practical information about how Response Point is creating new business opportunities for our partners, along with technical training needed to capitalize on those opportunities,” said Richard Sprague, Senior Director at Microsoft Corporation. “We are proud to partner with TMC for this event and look forward to a great show in Miami.”
 
 
Below is a schedule of the Microsoft Response Point event which kicks off today, be sure to head down and check it out!
 
February 3 Tracks:
 
 
 
 
8:30 AM:
 
Microsoft Response Point Tutorial:**
 
 
This 90 minute, hands-on tutorial, presented by Marta Barillas and Luis Esparragoza of the Microsoft Response Point team, will educate VARs and Agents about technical aspects of the Response Point software solution, including installation, configuration, SIP Trunking, and hardware & software management.
 
 
 
10:00 AM:
 
The Microsoft Response Point ITEXPO Keynote Address
 
 
 
11:00 AM:
 
Visit to the ITEXPO Exhibit Hall
 
 
 
1:00 PM:
 
A VAR’s Perspective: Response Point as a Business Driver:
 
 
This session, delivered by RiteTech’s Dave Bainum, a leading Response Point VAR, will discuss how to generate revenue from Response Point on a transactional and recurring basis.
 
 
 
2:00 PM:
 
A Technical Deep Dive on Response Point:
 
 
This presentation by Aastra’s Steven Grinsztein will provide a detailed look at the hardware and software features available in Response Point for configuration and customization.
 
 
 
3:00 PM:
 
An Integrated Solution: “SMB Phone” Goes to Market with Response Point:
 
 
Led by SMB Phone’s Erik Lagerway and Trent Johnsen, this session will identify how VARs and ITSPs leverage Response Point as a key technical and business component in nation-wide go-to-market programs that are aimed at SMBs.
 
 
 
4:00 PM:
 
Response Point OEM Roundtable:
 
 
Provides an opportunity to interact with the key members of the Response Point Ecosystem. Presenters will include executives from Aastra, D-Link (News - Alert), Syspine, Clear One, Sangoma, Quintum, and members of the Microsoft Response Point team.
 
February 4 Tracks:
 
 
8:30 AM:
Microsoft Response Point Tutorial:**
 
This 90 minute, hands-on tutorial, presented by Marta Barillas and Luis Esparragoza of the Microsoft Response Point team, will educate VARs and Agents about numerous aspects of the Response Point software solution, including: installation, configuration, SIP Trunking, and hardware & software management.
 
10:00 AM:
Tips and Tricks in Selling Response Point Solutions
 
Join Sypsine’s Tom Burgess in a best practices discussion on selling Response Point solutions into the SMB space. Tom, an experienced VOIP and Telco professional with 20+ years of industry knowledge, will share his insights on how best to utilize the Microsoft brand, Response Point technology, and VAR/Agent expertise for successful selling.
 
 
11:00 AM:
Microsoft Response Point Service Provider Roundtable
 
Interact with the key members of the Response Point Ecosystem. Service Providers will be represented and open to discuss their service offerings and VAR/Agent programs.
 
 
Presenter(s):
 
Bandwidth.com, Cbeyond (News - Alert), Junction Networks, NGT, Packet8, SMB Phone, TotalTel
 

Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi

 
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