Unified Communications

Sage CRM Solutions, part of the Sage Group, today announced availability of the new ACT! by Sage 2009 contact and customer management product family.

 

The family counts ACT! by Sage 2009, ACT! by Sage Premium 2009, and ACT! by Sage Premium for Web 2009 among its members.

 

Inspired by customer feedback, ACT! 2009 products focus on enhancing user productivity with improved Microsoft (News - Alert) Outlook integration, calendar and activity visibility, and database search capabilities.

 

ACT! 2009 is available in North America beginning today, according to the company. Additional local language versions are in development and will be delivered incrementally, company officials say.

 

“We completed interviews, surveys and usability tests with thousands of customers to improve ACT! functionality,” said Joe Bergera, executive vice president and global general manager of Sage CRM Solutions.

 

ACT! by Sage is a contact and customer management product used by over 2.8 million users and over 43,000 additional corporate customers, company officials say, adding that the product is specifically designed to benefit “larger teams of users.”

 

New ACT! 2009 features include en masse e-mail attaching – “select multiple Microsoft Outlook e-mails from different senders and attach them to ACT! contacts,” company officials say. There’s also activity scheduling from e-mails and one-click calendar copy.

 

Sage Software (News - Alert) in North America has also announced ACT! Premium Corporate Edition, an offering for its corporate customers including ACT! Premium and ACT! Premium for Web3 on a single-user license. The Corporate Edition includes enhanced service from dedicated account managers, access to sales engineers during the purchasing process, and volume discount pricing, company officials say.

 

In a separate announcement today, Sage Software detailed over 65 ACT! Add-on products for marketing, shipping, mapping and mobile device synchronization capabilities, among other functions.