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Unified Communications Featured Article


February 18, 2010

Mobile Messaging Study Shows E-Mail Addiction on the Rise

By Shamila Janakiraman, TMCnet Contributor


Osterman Research which was commissioned by Neverfail to study e-mail addiction among employees reportedly announced that e-mail addiction was on the rise. This compelled employees to engage in risky and inappropriate behaviors said Osterman in its second annual Mobile Messaging Study.


Neverfail is a global software company providing continuous availability and disaster recovery for critical Windows-based applications in physical, virtual or mixed environments.

The study found that more than 95 percent of respondents check e-mail after work hours also. They also continued to engage in risky behaviors such as driving while texting or DWT. About 78 percent of respondents said that they checked messages in the bathroom. Even while traveling by air people seemed to text but the number was less compared to last year.

“This reliance and addiction to off-hours email underscores the important role mobile messaging has taken in the business workflow,” said Michael Osterman, president of Osterman Research. “As e-mail has become integrated into mission-critical business processes, employees are feeling extraordinary pressure to be constantly available.”

“In fact, this year’s study finds that employees rely so heavily on mobile email availability that if service went down, even for an hour, 85 percent of respondents indicated that it would impact their business workflow,” he added.

The Osterman study also found that off-hours e-mail addiction is same as last year. 94 percent of respondents said that they checked their e-mail after work in the evening and 93 percent do the same on weekends too. Also figures showed that about 79 percent took their work-related device with them on vacation with many even hiding from friends and family to check on their e-mail messages when on vacation. 

About half of the respondents even revealed that they were ready to travel up to 10 miles just to check their e-mail during vacation time.

With the growing popularity of mobile e-mail more people seem to be getting critical news from mails on their mobile devices. Respondents who took part in the survey reported having received news like job offers, job loss, death of a family member, birth of a new family member, request for divorce or breakup and even marriage proposals on their mobile devices.

Studies conducted among industry heads like IT directors, managers and CIOs for finding the impact of mobile messaging on business processes also drew interesting statistics. Respondents said that even one hour of mobile e-mail downtime will impact 85 percent of respondents. Also 84 percent of respondents revealed that their senior manager’s ability to make critical, time-sensitive decisions will be affected if they do not have access to mobile e-mail.

Andrew Barnes, senior vice president of corporate development at Neverfail highlighted that organizations no longer view mobile email as a ‘nice-to-have’ feature but as the lifeline that connects their mobile workforce to the information that they need to communicate and make business decisions.

Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page.

Edited by Kelly McGuire


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