Unified Communications

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Unified Communications Featured Article


November 10, 2009

Ditech Cloud Service Part of Microsoft Unified Messaging 2010 Product

By Anuradha Shukla, TMCnet Contributor


Ditech Networks’ PhoneTag voicemail-to-text is now available as an integrated option on Microsoft Exchange Unified Messaging 2010 product. PhoneTag is a cloud service that allows business users to read transcribed voicemails within their email. Ditech’s service automatically transcribes new voice messages to text and sends them directly to the user’s inbox as an email attachment.


Under the Microsoft’s (News - Alert) Voice Mail Preview Partnership, Ditech’s PhoneTag service will be included in the Microsoft 2010 Unified Messaging product, which works in conjunction with Microsoft’s Office Communication Server product to provide a number of features such as unified voice, support for mobile and Web-based access to information, and more.

A proprietary system allows PhoneTag to deliver highly accurate transcribed voicemail messages. This award winning service also ensures security and confidentiality of users’ voicemail.

“Voicemails in their current form are just trapped information, forcing the recipient to manually retrieve them,” said Karl Brown (News - Alert), vice president of marketing at Ditech Networks, in a release. “By integrating PhoneTag's voice-to-text service into the upcoming Microsoft Exchange, end-users will now have an option to access the information in the same seamless way they currently do with email.”

Ditech Networks (News - Alert) provides advanced voice processing solutions and voice applications that offer network and speech quality enhancement, voice call control, speech-powered web access, voice-to-text services, and more.

Since its launch, PhoneTag has received a number of awards including the highest transcription quality by Information Week, two coveted Four Star Ratings from PC Magazine and Laptop Magazine’s Editor’s Choice Award.

The company was in news last month for signing a strategic deal with SimulScribe (News - Alert). Under the deal, Ditech Networks will act as the exclusive global marketing and sales partner for SimulScribe's voice-to-text (VTT) applications to service providers and enterprises.

Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.

Edited by Patrick Barnard


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