|[March 12, 2018]
Arkadin Launches a Cloud Consulting Practice to Ensure Clients Have Highly Functioning UC Services
Arkadin, an NTT (News - Alert) Communications company and market leader in cloud Unified
Communications and Collaboration
services, announces today a new managed service to help
enterprises successfully navigate their digital cloud transformation
Transformation Services (CTS) is a holistic, technology
agnostic program that includes the full spectrum of UC services,
including needs assessments, risk mitigation, migration planning,
training, change management and adoption campaigns. It also includes
ongoing support services through Arkadin's 24/7 help desks and regular
Service Management reviews to measure the quality of the UC service.
"As Microsoft, Cisco (News - Alert) and other leading UC providers continue to roll out
advanced cloud capabilities, our clients need a trusted partner to help
make decisions about the platforms and technologies best suited to their
needs," said Christophe Reyes, Arkadin's Managing Director, UCaaS. "We
are well positioned for this: Our clients benefit from sophisticated
networking and telecommunications expertise from fellow NTT
Group Companies Dimension Data and NTT Communications (News - Alert), and our own
deep experience in telephony and collaboration. Together we offer the
full life-cycle of services for optimising their cloud UC journeys."
Components of the 4-step 'Cloud Transformation Services' program:
Consulting Services: Starts with an Envision workshop that will
validate the client's UC strategy and business case, including a
review of existing technologies and use cases resulting n a
recommendation document tailor-made to client's specific needs.
Additional consulting services are available such as network
assessments, active directory readiness, and a change management
strategy which is very helpful to mitigate risks and evaluate ROI
prior to deploying a new UC solution.
Planning Services: A team of UC experts will engage with the
client to schedule workshops and plan activities to deliver the
targeted UC solution. A proven methodology for voice transformation
projects and organisational change management will follow to ensure
the project is successful. A strategy for site and user readiness will
be elaborated, documented and agreed with the client.
Delivery Services: A UC Project Manager will coordinate all
activities to deliver the agreed plans and report to the client's
project team on progress. Delivery services include: core UC services
activation, site and end-user preparation, and UC-certified devices
delivery and migration activities. End-user training is delivered
online and on-site for all services and devices. Change management and
adoption are supported by an innovative learning portal for end-users
Operational Services: 24/7 helpdesk and monitoring services
associated with regular reviews will enhance end-user experiences and
adoption levels for delivering the expected ROI.
"Migrating communications to the cloud can be daunting, even for highly
experienced IT departments," says Amy Lind, research manager, VoIP and
UC&C, IDC (News - Alert). "Arkadin's 360° consultative approach addresses every step of
the UC digital transformation process and should be extremely valuable
to businesses of all sizes and across industry that are aiming for a
seamless transition to the UC technologies their end-users will adopt."
CTS is available in Europe and North America and will be rolled out to
other global regions later this year. For additional information: https://cloudtransformationservices.com/
Arkadin enables clients to succeed in a digitally connected workplace
with market leading cloud communications services. Over 50,000
businesses spanning the largest global enterprises to small companies
have enjoyable collaboration experiences from our audio/web/video
conferencing and Unified Communications (News - Alert) services. As an NTT
Communications company, we provide a cutting-edge infrastructure for
premium service quality and unrivaled customer support that is
administered locally through 56 operations centers in 34 countries.
For more information: http://www.arkadin.com
About NTT Communications Corporation
NTT Communications provides consultancy, architecture, security and
cloud services to optimize the information and communications technology
(ICT) environments of enterprises. These offerings are backed by the
company's worldwide infrastructure, including leading global tier-1 IP
network, Arcstar Universal One™ VPN network reaching over 190
countries/regions, and over 140 secure data centers. NTT Communications'
solutions leverage the global resources of NTT Group companies including
Dimension Data, NTT DOCOMO and NTT DATA.
www.ntt.com | Twitter@NTT
Com | Facebook@NTT
Com | LinkedIn@NTT
View source version on businesswire.com: http://www.businesswire.com/news/home/20180312005682/en/
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