|[January 16, 2018]
3CLogic Releases New CTI Adaptor for Enterprise Telephony Systems
today announces its latest product, 3C
Connect, designed to seamlessly integrate existing legacy or
on-premise telephony systems, including Cisco (News - Alert), Avaya and Mitel, with
leading CRM platforms, such as Salesforce, ServiceNow, Microsoft
Dynamics, and SugarCRM.
The new release specifically addresses the growing demand for basic
integration features between legacy systems and cloud-based CRM
platforms while avoiding the headache associated with replacing
on-premise telephony systems to gain an immediate boost in agent
productivity, greater operational flexibility and overall agent
engagement insights only integrated solutions can offer.
With 3C Connect, enterprises can use an easy-to-implement,
cost-efficient bridge to leverage existing ACD and IVR flows in an
intuitive, single-agent interface. Time-saving tools, including
Click-toCall, Automated Logging, Screen Pops and Configurable Call
Recording, help agents simplify work, increase productivity and
ultimately improve the customer experience.
"We recognize that many organizations want to implement long-term
initiatives to migrate from their on-premise telephony systems to
cloud-hosted offerings, but lack a clear migration path", explains
3CLogic's (News - Alert) CTO, Vikas Nehru. "3C Connect delivers immediate benefits of
integrating their existing telephony solution with the various systems
of record they use without the need to rip and replace the
infrastructure already in place, bridging the wide chasm between
telephony and CRM systems and providing immediate ROI."
The new solution complements 3CLogic's broader Amazon Web Service-hosted cloud
contact center platform, which offers a complete call center suite
(IVR, ACD, Skills-based routing, etc.), deployable in either a hybrid or
pure cloud instance.
For more information on 3C Connect, please click here
or contact firstname.lastname@example.org.
3CLogic is a leading provider of cloud call center software, offering a
seamlessly integrated multichannel and Computer Telephony Integration
(CTI (News - Alert)) platform for today's enterprise businesses. Designed to complement
existing operational workflows and/or on-premise legacy systems, 3CLogic
provides a unified 360-degree view to optimize and analyze client
interactions for either sales, customer support, or call center
organizations. Built on a unique architecture hosted on Amazon Web
Services (AWS), 3CLogic provides both a pure or hybrid cloud solution
while delivering market-leading security, scalability, system
flexibility, and reliability.
View source version on businesswire.com: http://www.businesswire.com/news/home/20180116005528/en/
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