|[October 10, 2017]
Astute Solutions Receives 2017 CUSTOMER Contact Center Technology Award
Astute Solutions announced today that their CRM software, ePowerCenterTM,
has been selected as a 2017 Contact Center Technology Award winner by
TMC's (News - Alert) CUSTOMER Magazine.
Built with consumer engagement in mind, ePowerCenter allows companies to
provide exceptional service across all channels, including phone, email,
SMS, social media, and text & video chat. The CRM software provides
everything customer support teams need to improve customer loyalty in a
single, integrated interface. ePowerCenter includes in-context guidance,
removing the need for agents to follow a script, and uses smarter data
entry to improve agent efficiency. Astute's flagship product,
ePowerCenter has been trusted by contact centers at many of the world's
most famous brands for more than 20 years.
"We are honored that ePowerCenter has received this recognition from
CUSTOMER Magazine," said Alex George, Chief Technology Officer at Astute
Solutions. "Our mission is to enhance brands' ability to engage with
their customer communities, and this award serves as a validation that
we are accomplishing this goal."
"Congratulations to Astute Solutions for being awarded a 2017 CUSTOMER
Contact Center Technology Award. Their CRM, ePowerCenter, has been
selected for demonstrating innovation, quality and unique features which
have had a positive impact on the customer experience," said Rich
Tehrani, CEO, TMC. "We're pleased to recognize their achievement."
The 12th annual Contact Center Technology Award, presented by CUSTOMER
Magazine, honors vendors and technologies that have embraced
technology as a key tool for customer service excellence. This award
distinguishes theirsuccess as innovators, thought leaders, and market
movers in the contact center and customer care industries.
Results of the 2017 CUSTOMER Contact Center Technology Award will be
published in the July/August edition of CUSTOMER
TMC is a global, integrated media company that supports clients' goals
by building communities in print, online, and face to face. TMC
publishes multiple magazines including Cloud Computing, IoT
Evolution, Customer, and Internet Telephony (News - Alert). TMCnet is the leading
source of news and articles for the communications and technology
industries, and is read by 1.5 million unique visitors monthly. TMC
produces a variety of trade events, including ITEXPO, the world's
leading business technology event, as well as industry events: 2015
Connecticut Mobile Summit; Asterisk (News - Alert) World; AstriCon; ChannelVision (CVx)
Expo; DevCon5 - HTML5 & Mobile App Developer Conference; Drone Zone 360;
IoT Evolution Conference & Expo; IoT Evolution Developers Conference;
IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected
Transportation Conference; IoT Evolution Connected Home & Building
Conference; MSP Expo; NFV Expo; SIP Trunking, Unified Communications &
WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and
Sports Wearable Technology (FAST (News - Alert)) Expo; WebRTC Conference & Expo; and
more. For more information about TMC, visit www.tmcnet.com
Since 1982, CUSTOMER Magazine (formerly Customer Interaction
Solutions) has been the voice of the call/contact center, CRM and
teleservices industries. CUSTOMER has helped the industry germinate,
grow, mature and prosper, and has served as the leading publication in
helping these industries that have had such a positive impact on the
world economy to continue to thrive. Through a combination of
outstanding and cutting-edge original editorial, industry voices,
in-depth lab reviews and the recognition of the innovative leaders in
management and technology through our highly valued awards, CUSTOMER
strives to continue to be the publication that holds the quality bar
high for the industry. Please visit http://www.customer.tmcnet.com.
Astute Solutions builds intelligent software solutions for the
world's best brands, enhancing engagement with their customer
communities by contextually blending human and artificial intelligence.
Astute's technology enables companies to provide more efficient customer
service, protect their brands, and increase customer loyalty. See how at AstuteSolutions.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20171010006552/en/
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