Unified Communications Industry News


TMCNet:  Genesys Support for Oracle Cloud Infrastructure Opens New Markets for Omnichannel Customer Experience Solution PureEngage

[October 03, 2017]

Genesys Support for Oracle Cloud Infrastructure Opens New Markets for Omnichannel Customer Experience Solution PureEngage

SAN FRANCISCO, Oct. 3, 2017 /PRNewswire/ -- Genesys® (www.genesys.com), a global leader in omnichannel customer experience and contact center solutions, announced Genesys PureEngage is now available to customers on Oracle Cloud Infrastructure. Enterprises can now run Genesys PureEngage on Oracle Cloud Infrastructure, benefiting from powerful integrations to Oracle Customer Experience (CX), CRM and Analytics.

2017 Genesys logo (PRNewsFoto/Genesys)

Joint customers can gain a single view of the customer lifecycle throughout all departments across marketing, sales and service with rich computer telephony integration support. By combining the omnichannel customer engagement and employee collaboration functionality of PureEngage with Oracle Cloud Infrastructure's ability to provision and right-size cloud resources on an hour-by-hour basis, businesses can choose the best deployment model for their needs.

"This is an important stepping stone for Oracle and Genesys customers alike, especially those moving to the cloud who require full portfolio functionality, customizations and administrative control," said Inderjeet Singh, executive vice president of Independent Software Vendors (ISV), OEM and Java, Oracle. "Our joint customers can have complete confidence in deploying the Genesys PureEngage portfolio on Oracle Cloud."

"Oracle and Genesys share a commitment to delivering the most innovative and fully integrated solutions," Merijn te Booij, chief marketing officer of Genesys. "Our joint customers can leverage the easy integration between Genesys and Oracle Cloud to help them scale performance and functionality across marketing, sales and service."

The certification installation includes nearly 50 PureEngage application modules running on Oracle Cloud Infrastructure at a scale of 25,000 agents. The tsting was performed by Genesys Professional Services, and Genesys Engineering and Quality Assurance using facilities and assistance provided by Oracle.

The Genesys solution, PureEngage, is an omnichannel customer engagement suite for global businesses to deliver competitively superior experiences – providing real-time, contextual journeys, world-class orchestrated routing, and digital transformation at any scale. PureEngage is available both on-premise and in the cloud and supports extensive customizability through open APIs and web standards. For more information about PureEngage visit: http://www.genesys.com/platform/cloud/pureengage.

The Oracle Cloud offers complete software as a service (SaaS) application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

About Genesys
Genesys® powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.

About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) is Oracle's partner program that provides partners with a differentiated advantage to develop, sell and implement Oracle solutions. OPN offers resources to train and support specialized knowledge of Oracle's products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to be recognized and rewarded for their investment in Oracle Cloud. Partners engaging with Oracle will be able to differentiate their Oracle Cloud expertise and success with customers through the OPN Cloud program – an innovative program that complements existing OPN program levels with tiers of recognition and progressive benefits for partners working with Oracle Cloud. To find out more visit: http://www.oracle.com/partners.

Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates.

Contacts:
Rachel Faulkner
Senior Manager, PR
Genesys
rachel.faulkner@genesys.com
+1 317-715-8109

Kerith Burke
Sterling Communications
genesys@sterlingpr.com 
+1 408-395-5500

 

View original content with multimedia:http://www.prnewswire.com/news-releases/genesys-support-for-oracle-cloud-infrastructure-opens-new-markets-for-omnichannel-customer-experience-solution-pureengage-300529524.html

SOURCE Genesys


[ Back To Unified Communications's Homepage ]

Request a Quote
Become a Partner
White Papers
Customer Service in the Age of the Cloud
The ability to provide excellent customer service matters more than ever, given the expectations of consumers today. Take a recent report from Microsoft on the state of customer service, for example ...
Cloud Solutions Take the Stress Out of Moving Offices
Moving offices or opening a new location can be a serious challenge.The logistical hurdles can be daunting...
Case Studies
Gilbane Company Building
Gilbane works on large construction projects that typically last about 1-3 years. As a result, project trailers need to be equipped with a state-of-the-art phone solution but capital cost constraints prohibit purchasing equipment that will only be used for a few years...
Sable Natural Resources
Sable Natural Resources required a more flexible voice solution with advanced capabilities in combination with cost savings...
Product Sheets
Fusion360 & FusionWorks
Fusion offers a 360 degree view of the communications solutions your company needs to succeed. Fusion360 provides you with the stability of a traditional PBX phone system and the advanced unified communications features that only a next generation ...
MobileConnect
Fusion offers a 360 degree view of the communications solutions your company needs to succeed ...