Unified Communications Industry News

TMCNet:  West Named a Leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS)

[September 12, 2017]

West Named a Leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS)

CHICAGO, Sept. 12, 2017 (GLOBE NEWSWIRE) -- West Corporation, a global provider of communication and network infrastructure services, announced today that Gartner, Inc. has positioned the Company in the Leaders Quadrant of its annual “Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide”1 report for the sixth year in a row. West believes this placement is further validation of the Company’s ability to provide seamless connectivity through its UCaaS solutions and the Company’s completeness of vision in the telecommunications space.

“We believe this placement is another proof point of West’s continued performance and consistency delivering global solutions in the rapidly evolving UCaaS space,” said Scott Etzler, West’s Unified Communications Services segment president. “Our strong partnerships, system-integrator mindset and dedication to providing flexible and agile solutions while continuing to expand our global reach has been key to our longstanding placement in Gartner’s UCaaS Leaders Quadrant.”

According to Gartner:

“Vendors in the Leaders quadrant have been delivering complete UCaaS solutions for multiple years, have a base of enterprise clients and support a large volume of total users. These vendors have their accounts implementing a comprehensive and integrated UCaaS solution set that addresses the full range of market needs; a proven ability to service large accounts; and a commitment to the North American, European, and Asia/Pacific markets. These vendors have defined migration and evolution plans for their products in core UCaaS areas and are using their solution sets to acquirenew clients, expand their geographical footprints, and innovate to new functional areas.”

Among the acknowledged leaders, West brings unique expertise in providing our midmarket and large enterprise clients with comprehensive, cloud-based unified communications solutions. In addition, West continues to expand its communications services with support for high-end video conferencing, Dolby Voice® enhanced audio offerings; and most recently, expanded infrastructure and capabilities throughout the Asia-Pacific region with the acquisition of the cloud collaboration practice from Vocus Group in Australia. West has widespread experience in designing, deploying and managing UCaaS solutions as well as the ability to provide valuable long-term support to our clients.

Download the full Gartner Report here.

About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in their research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About West Corporation
West Corporation is a global provider of communication and network infrastructure services. West helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services.

For 30 years, West has provided reliable, high-quality, voice and data services. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information, please call 1-800-841-9000 or visit www.west.com. For more information about West’s Unified Communications solutions, please call 1-855-544-0455 or visit www.westuc.com.

1 Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, September 6, 2017

Julie Kent-Ransom
Unified Communications Services

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