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TMCNet:  DCI Invests in Customer Experience Initiatives to Enhance its World Class Support

[July 13, 2017]

DCI Invests in Customer Experience Initiatives to Enhance its World Class Support

SYOSSET, N.Y., July 13, 2017 /PRNewswire/ -- DCI Design Communications LLC ("DCI"), an industry leader in data, voice and unified communications technologies, has undertaken a number of initiatives to re-emphasize its world class commitment for customer support.

DCI has spent the last several months developing and then implementing initiatives to deliver the higher levels of customer experience, particularly in light of the Company's rapid growth and recent acquisition of the EthoStream assets.  DCI modeled those initiatives around similar guest experience efforts in the hospitality industry such as anticipating needs,  tailored experiences and  timely issue resolution. DCI's efforts, now in place,  include investments in new technologies for pro-active monitoring, new process efforts to use analytics to pro-actively identify service issues and creation of a number of customer survey tools to measure the overall customer experience. 

"Our reputation is built on outstanding engineering, unparalleled product knowledge and a high impact delivery team that is incredibly responsive to customers," said Charbel Zreik, CEO of DCI. "As DCI has grown, we have invested in technology and processes to ensure that those pillars of what makes DCI great will continue to be our differentiators in the future.  I am very aware of technology providers that have seen their customer exprience lag as their companies have grown.  Our growth at DCI will be because customers continue to see our commitment to world class service."

Vin Zachariah, COO of DCI added, "Our team is dedicated to serving our customers and we have spent the past several months developing higher level tools and processes to ensure that the experience remains great.  It's important to our culture that we remain committed to high level customer experience and we're looking forward to providing that experience to more and more customers."

About DCI Design
DCI Design Communications LLC is a managed services IT provider with solutions in the areas of high speed Internet access, data, hosted voice, phones/telecommunication, and unified communications solutions. It also offers networking solutions; analog and IP guest room telephone solutions; converged IP systems; wireless solutions; wireless site surveys and designs; call accounting and voice mail systems; IPTV and security cabling solutions; bandwidth management and reporting solutions; television systems; distributed antenna solutions; tiered guest Internet bandwidth solutions; guest mobility and Internet management solutions; and low voltage technology systems. The company provides designs, deploys, proactively monitors and provides 24x7 support.  DCI is headquartered in Syosset, NY and has offices throughout the United States.  For more information, visit www.dci-design.com.

About EthoStream
EthoStream is a market leader in High Speed Internet Access technologies for the Hospitality, Student Living, and MDU/MTU markets.  EthoStream prides itself on professional network design, installation, certification and support.  Its cloud management platform connects and support over 40 million users annually and provides owners and operators with key insight into their networks.  EthoStream is headquartered in Milwaukee, Wisconsin and has offices throughout the United States. For more information, visit www.ethostream.com.

 

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SOURCE DCI Design Communications LLC


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