Unified Communications Industry News

TMCNet:  ShoreTel Connect Improves Communications Reliability for Orion Township

[June 29, 2017]

ShoreTel Connect Improves Communications Reliability for Orion Township

SUNNYVALE, Calif., June 29, 2017 /PRNewswire/ -- ShoreTel® (NASDAQ: SHOR), a leading provider of communication solutions that make interactions simple, today announced that Michigan's Orion Township relies on ShoreTel Connect™ CLOUD to support reliable communications between local government operations officials and the community.

ShoreTel logo. (PRNewsFoto/ShoreTel, Inc.) (PRNewsFoto/SHORETEL_ INC_)

In Orion Township, the Supervisor's Office oversees multiple operating agencies that are critical to the everyday needs of local citizens, such as the Police and Fire Departments, Department of Public Works, Parks and Recreation Departments, Senior Services and Township Hall.

After experiencing a major service outage with their legacy phone provider, Orion Township chose to implement ShoreTel's Connect Unified Communications as a Service (UCaaS) solution to ensure reliable communications between township employees and constituents.

"As a government office, we're accountable to the township's citizens which means a reliable phone system is essential," said Chris Barnett, Orion Township supervisor. "ShoreTel Connect has not only been dependable but its modern features have increased our employees' efficiency so that projects move faster and constituents are better served. Plus, we've seen a meaningful cost savings compared to our previous phone system, which will allow us to fund several new community projects."

In addition to more reliable communications, Connect CLOUD's complete UC feature set has enabledthe Orion Township Supervisor's Office and its employees to be more agile in managing community operations and serving the town's stakeholders.

Whereas their previous phone system had limited functionality, Connect CLOUD provides rich capabilities such as collaboration tools, conferencing and native integration with Microsoft Outlook. Connect's iOS and Android mobile applications also make it convenient for township employees, who are often in the field, to interact with each other and members of the community regardless of their location.

"ShoreTel Connect delivers a level of ease and dependability that allows our government customers to spend less time getting their communications to work and more time on the communities they serve," said David Petts, senior vice president of worldwide sales and customer success for ShoreTel. "When we can help them to see savings as well, like Orion Township has, it's really a win for everyone in the community."

To learn more about ShoreTel Connect, visit here.

About ShoreTel, Inc.
ShoreTel (NASDAQ: SHOR) provides businesses worldwide with communication solutions that make interactions simple. From business phone systems, unified communications and contact center solutions to a fully hosted voice and SMS development platform, ShoreTel delivers unmatched flexibility and ease for companies looking to increase productivity and drive innovation. ShoreTel offers solutions in the cloud, onsite or a hybrid of both, giving customers the freedom to choose the best fit for their business needs now and in the future. Headquartered in Sunnyvale, Calif., ShoreTel has offices and partners worldwide. For more information, visit shoretel.com.

ShoreTel, ShoreTel Connect and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other trademarks, trade names and service marks herein are the property of their respective owners.

Press contact: 
Angela Allison for ShoreTel


To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/shoretel-connect-improves-communications-reliability-for-orion-township-300481596.html


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