Unified Communications Industry News

TMCNet:  Team Chat and Messaging Application Report 2017: Most Companies Have Embraced Instant Messaging for Quick, Real-Time 1:1 or Group Communications - Research and Markets

[March 07, 2017]

Team Chat and Messaging Application Report 2017: Most Companies Have Embraced Instant Messaging for Quick, Real-Time 1:1 or Group Communications - Research and Markets

Research and Markets has announced the addition of Nemertes Research's new report "Team Chat: The New Unified Communications?" to their offering.

Team chat and messaging applications offer the opportunity to replace email with contextual communications improving collaboration among workgroups and distributed teams. As a result, enterprise adoption is rapidly growing.

However, most organizations have not yet incorporated team chat into their overall communications and collaboration strategy, or developed governance approaches to protect corporate data. IT leaders should take an active role in planning for a shift from email and IM to team chat, and its integration into business processes.

A relatively new type of communications application has gained a rapidly expanding foothold inside the modern enterprise: Team chat. These applications (also called team messaging, team collaboration, persistent messaging, and workstream communications) enable individuals to communicate within teams or workgroups in context within persistent chat spaces (typically called roms or channels).

Team chat applications merge multiple collaboration features into a single web, desktop, and mobile application.

Typical characteristics of team chat apps include:

- Persistent chats (called rooms, channels, spaces, etc.)

- Optimized for mobile devices enabling users to see new messages without unlocking phones, and easily respond

- Freemium / cloud-based distribution. With a few exceptions, most team chat apps are delivered as a cloud-based service with a free trial period or free limited feature version

- Extensibility to integrate chat apps with other collaboration and business apps (e.g. file sharing, notification, voice, video, etc.)

Team chat app vendors are setting their sites beyond simple email and IM replacement and are now either bundling capabilities like click-to-call, video chat, or conference into their apps, or are enabling chat apps to integrate with other UC services or platforms. Increasingly, team chat vendors are delivering APIs that enable developers and partners to create apps or integrations between existing business apps and team chat apps.

Key Topics Covered:

1. Table Of Figures

2. Executive Summary

3. The Issue: Communications Confusion

4. What'S Wrong With Today's Communications?

5. A New Way Of Collaborating

6. Adoption Rapidly Growing

7. New Entrants Gaining A Foothold

8. From Viral Adoption To Management And Governance

9. Lob Funds, It Supports

10. The Elusive Business Case

11. The Next Phase: Team Chat As A Platform

12. Conclusions And Recommendations

For more information about this report visit http://www.researchandmarkets.com/research/qgxjfx/team_chat_the

[ Back To Unified Communications's Homepage ]

Request a Quote
Become a Partner
White Papers
Customer Service in the Age of the Cloud
The ability to provide excellent customer service matters more than ever, given the expectations of consumers today. Take a recent report from Microsoft on the state of customer service, for example ...
Cloud Solutions Take the Stress Out of Moving Offices
Moving offices or opening a new location can be a serious challenge.The logistical hurdles can be daunting...
Case Studies
Gilbane Company Building
Gilbane works on large construction projects that typically last about 1-3 years. As a result, project trailers need to be equipped with a state-of-the-art phone solution but capital cost constraints prohibit purchasing equipment that will only be used for a few years...
Sable Natural Resources
Sable Natural Resources required a more flexible voice solution with advanced capabilities in combination with cost savings...
Product Sheets
FusionWorks is a cloud-based phone, conferencing, messaging and collaboration service that combines the cost savings of cloud services with the productivity of Unified Communications (UC)...
Web Collaboration
Fusion Web Collaboration is a web and video conferencing tool for hosting online meetings, webinars and training...