Unified Communications Industry News


TMCNet:  TelStrat Receives 2017 CUSTOMER Magazine Product of the Year Award - Engage WFO SaaS™ Honored for Exceptional Innovation

[March 02, 2017]

TelStrat Receives 2017 CUSTOMER Magazine Product of the Year Award - Engage WFO SaaS™ Honored for Exceptional Innovation

Dallas, TX – February 28, 2017 – TelStrat, a global leader in compliance call recording and contact center workforce optimization solutions, announced today that TMC, a global, integrated media company, has named Engage WFO SaaS™ as a 2017 CUSTOMER Product of the Year Award winner.


Engage WFO SaaS™ (Software as a Service) is a managed service from TelStrat providing the advanced call recording and workforce optimization features of our Engage WFO premise-based solution without the infrastructure investment. Customers can deploy Engage WFO SaaS any way they choose: in TelStrat’s cloud or through a service provider, whichever best fits their organization. Engage WFO SaaS is hosted by TelStrat or its provider partners, and integrates with customers’ existing premise UC platforms or Unified Communications as a Service (UCaaS) solutions. Engage WFO SaaS offers reliable and secure call recording and WFO services with quick and easy deployment worldwide.

“TelStrat has a history of innovation, fueled by passion, integrity and an unrivaled commitment to listen and respond to our customers’ and partners’ needs,” stated Bob Carroll, TelStrat founder and CEO. “Offering our award-winning Engage WFO solution in a SaaS model provides unlimited flexibility to meet the needs of enterprise end-user customers, hosted service providers, and reseller partners.” For more information, please register for our informative weekly demo.

The 2017 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor TelStrat with a 2017 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Engage WFO SaaS solution has proven deserving of this elite status and I look forward to continued innovation from TelStrat in 2017 and beyond.” The 19th Annual Products of the Year Award winners will be published in the 2017 1st quarter issue of CUSTOMER magazine.

About TelStrat International Ltd TelStrat develops comprehensive call recording and workforce optimization (WFO) solutions. Engage WFO SaaS features award-winning technology for capturing customer interaction, knowledge-mining call content, maximizing agent performance, and streamlining workforce management. Over two decades of experience, more than 3,300 customers and hundreds of thousands of users worldwide attest to TelStrat’s dedication to customer service and support. TelStrat offers these solutions exclusively through global reseller partners. www.telstrat.com TMC’s CUSTOMER Magazine TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.

About TMC Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.

TMC’s Marketplaces: • Unique, turnkey Online Communities boost search results, establish market validation, elevate brands and thought leadership, while minimizing ad-blocking.

• Custom Lead Programs uncover sales opportunities and build databases.

• In-Person and Online Events boost brands, enhance thought leadership and generate leads.

• Publications, Display Advertising and Newsletters bolster brand reputations.

• Custom Content provides expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts.

• Comprehensive Event and Road Show Management Services help companies meet potential clients and generate leads face-to-face.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.

TelStrat Contact Robyn Thompson 972-543-3553 pr@telstrat.com TMC Contact Stephanie Thompson Manager 203-852-6800, ext. 139 mailto:sthompson@tmcnet.com ###

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