Unified Communications Industry News


TMCNet:  Announcing the Launch of ethosIQ's newest product, Customer Engagement Platform (CEP) Lite

[March 01, 2017]

Announcing the Launch of ethosIQ's newest product, Customer Engagement Platform (CEP) Lite

HOUSTON, March 1, 2017 /PRNewswire/ -- The vision of ethosIQ is to help businesses of all sizes to deliver the best Customer Experience possible. Since 2009, businesses from various industries and across the world have trusted ethosIQ to help reduce call center costs and increase revenue streams, all while improving the Customer Experience. In addition to monitoring 125,000 agents a day, ethosIQ hosts 17,000 agents within ethoSphere, our cloud solution. ethosIQ's data collection and cloud solutions have facilitated over 65 billion activities since its inception.

In accordance with our vision, ethosIQ is proud to announce its newest product, Customer Engagement Platform (CEP) Lite.

CEP Lite provides expedient data collection for better understanding of Real Time Activity, which reflects customer effort and provides insight into the Customer Experience. CEP Lite is intended to be a one-stop-shop for all Work Force Management (WFM) soution providers, ACD, PBX, CRM, IVR, Speech Analytics, Computer Telephony Integration, and RTA requirements.

ethosIQ blends our Customer Engagement products and services with market-leading software to provide end-to-end solutions. Each of our partners are carefully chosen to ensure seamless integration, robust functionality, and exception cost of ownership.

ethosIQ's mission is to Collect, Correlate, and Leverage your data as simply as possible. There is no better solution for measuring impacts on Customer Effort than with CEP Lite.

Some providers lock you into their product. Not ethosIQ. We listen, evaluate, and then recommend. Our practitioners will transform your operation into a model of excellence by optimizing your systems and providing the roadmap to your next-generation Contact Center.

CEP Lite is now available for purchase online at www.ethosIQ.com/cep-lite.

Begin the journey towards improved Customer Experience by utilizing our Data Collector, with CEP Lite.

General Availability (GA) for CEP Lite on March 1, 2017.

For more information about ethosIQ, visit www.ethosIQ.com

 

To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/announcing-the-launch-of-ethosiqs-newest-product-customer-engagement-platform-cep-lite-300416490.html

SOURCE ethosIQ


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