|[February 17, 2017]
RingCentral Provides Healthcare Organizations with Powerful, Secure Communication & Collaboration Capabilities for Greater Patient & Workforce Engagement
Inc. (NYSE:RNG), a leading provider of enterprise cloud
communications and collaboration solutions, is extending its
communications solutions offering to healthcare organizations by now
offering RingCentral (News - Alert) Glip™ as a HIPAA-compliant conduit. With
robust capabilities, including team messaging, conferencing,
file-sharing, and task management, RingCentral now enables healthcare
professionals to securely communicate and collaborate in virtually any
way they want with their patients and colleagues.
As an integrated capability of the RingCentral Office®
solution, healthcare organizations can leverage Glip functionality to
share confidential files, message team members, update tasks, and manage
calendars, ensuring customers' electronic protected health information
(ePHI) data is protected in all forms. With RingCentral Glip, healthcare
providers can streamline workflows by communicating instantaneously and
seamlessly with patients and other physicians and healthcare
"We're thrilled to roll out our first ever team messaging solution to
our fast-growing ChartSpan team," said Patrick Carter, co-founder and
chief medical officer at ChartSpan Medical Technologies. "RingCentral
Office has been vital in streamlining our communications, both within
our offices and with patients. With RingCentral Glip, physicians,
nurses, and management staff now have the ability to send confidential
information quickly, securely, and easily, allowing us to deliver the
best possible patient care, all while complying with HIPAA/HITRUST
From primary care facilities to outpatient clinics, healthcare
professionals will have a centralized source for task management. This
enables providers to remain current and stay on schedule in order to
deliver stronger results-without relying on outdated communications
solutions such as fax and hard copies, currently commonplac for most
facilities. By organizing and protecting files in a user-friendly,
mobile-first interface, medical offices, outpatient clinics, and mobile
healthcare professionals will be able to communicate on any device with
the reassurance of HIPAA/HITRUST security safeguards.
"In today's rapidly changing business landscape, every company needs to
communicate in real-time across teams and departments," said Kira
Makagon, executive vice president of Innovation at RingCentral. "Because
of the sensitivities around patient data, the healthcare industry has
been left behind when it comes to the latest communications solutions.
Being a HIPAA-compliant conduit, RingCentral Glip provides healthcare
providers the ability to access additional tools they need to promote
greater patient satisfaction and productivity across their workforce."
Key capabilities and healthcare use cases of RingCentral Glip include:
Workflow Collaboration: Ability to streamline workflow on tasks
that typically take a long time to resolve. For example, providers can
create a RingCentral Glip team to track problematic insurance claims,
yielding faster claim resolution and improvement in reducing future
errors to have claims paid sooner.
Content Sharing: Real-time discussion and sharing of articles
about relevant medical research, business best practices, health
insurance contracts, patient records, etc.
Patient Engagement: Healthcare staff can communicate patient
care needs to physicians through RingCentral Glip so patients can
immediately be contacted through click-to-call within Glip, speeding
up response time and enhancing the patient experience.
Task Management: Manage assignments through RingCentral Glip
tasks, where supervisors and staff can assign projects and deadlines
to stay on track with work.
Calendaring: Shared group calendar makes it easier for
healthcare staff to view peer availability and schedule patient
With over 18 million healthcare workers in the United States, many of
whom work out of several offices, there is a great need for mobile-first
communications solutions. RingCentral Office is already a top choice for
healthcare providers, with more than 50,000 healthcare organizations
using RingCentral's UCaaS solution. RingCentral Glip will further
facilitate and streamline collaboration among those healthcare
professionals who already utilize RingCentral Office services,
demonstrating greater incentive for other healthcare providers to make
the move to the cloud.
For additional information, please visit https://netstorage.ringcentral.com/documents/himss_glip_ebook.pdf
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified
communications and collaboration solutions. More flexible and
cost-effective than legacy on-premise systems, RingCentral empowers
today's mobile and distributed workforce to be connected anywhere and on
any device through voice, video, team messaging, collaboration, SMS,
conferencing, online meetings, contact center, and fax. RingCentral
provides an open platform that integrates with today's leading business
apps while giving customers the flexibility to customize their own
workflows. RingCentral is a leader in the 2016 Gartner (News - Alert) Magic Quadrant
for Unified Communications as a Service Worldwide for the second
consecutive year. RingCentral is headquartered in Belmont, Calif.
RingCentral, RingCentral Glip, RingCentral Office, and the RingCentral
logo are trademarks of RingCentral, Inc.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170217005122/en/
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