|[February 26, 2013]
Broadview Networks Wins Customer Service Team of the Year Award
RYE BROOK, N.Y. --(Business Wire)--
Networks, a leading provider of hosted voice, data and cloud
computing solutions, won a Silver Stevie® Award for its
Billing Inquiry team's outstanding performance in the category of
Back-Office Customer Service Team of the Year. The award was presented
last night at the seventh annual Sales
& Customer Service Awards gala held at the Paris Hotel in Las
Broadview was honored for its billing department's high customer
satisfaction ratings and the new training courses implemented by the
leaders of its Billing Inquiry team. The results, as measured by a
third-party survey, showed fewer billing inquiries, a decrease in the
amount of time required to close an inquiry and an increase in overall
The Stevie® Awards are an international competition recognizing
excellence in the disciplines that are crucial to business success. This
year, more than 1,100 entries were submitted from organizations of all
sizes and virtually every industry, with winners chosen by select
members of specialized judging committees.
"We know that customers rely on us for accurate and timely support,"
said Tim Bell, Broadview's Senior Vice President of Operatins.
"Broadview is committed to continual innovation, whether it is with our
flagship business solution, OfficeSuite,
or our billing department's processing strategy. We strive to exceed our
customers' expectations and help them achieve the best business results
possible. I couldn't be more proud of the team and all of their efforts."
"From our perspective, this was the most successful Stevie Awards for
Sales & Customer Service yet," said Michael Gallagher, President and
Founder of the Stevie Awards. "Not just because of the increase in the
number and variety of entries, but in the extraordinary quality of the
entries. Judges have told me how impressed they were with the success
stories they reviewed this year. All of this year's Stevie Award winners
are truly deserving."
Details about the Stevie® Awards for Sales & Customer Service, as well
as a list of honorees in all categories, is available at http://www.stevieawards.com/sales/.
About the Stevie Awards www.StevieAwards.com
Stevie Awards are conferred in four programs: The American Business
Awards, The International Business Awards, the Stevie Awards for Women
in Business, and the Stevie Awards for Sales & Customer Service.
Honoring organizations of all types and sizes and the people behind
them, the Stevies recognize outstanding performances in the workplace
worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
About Broadview Networks (News - Alert) www.broadviewnet.com
Broadview Networks is a network-based business communications provider
serving customers with local and long-distance voice and data
communications, premises-based and patented hosted VoIP systems, data
services and a full suite of managed and professional services. They
also provide an innovative portfolio of bundled, hosted IP phone and
cloud computing services designed to meet the unique application
requirements of diverse workforce groups. Their customers benefit from
award-winning customer service, including a Web-based account management
tool and a primary point-of-contact for real-time, personal customer
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