Twilio Rolls Out Webinar on Reshaping the Contact Center for Customer Interactions
Feb 11, 2013 (Close-Up Media via COMTEX) --
Twilio, a company focusing on cloud-based communications, announced the availability of a Webinar titled Reshaping the Contact Center for a New Era ofCustomer Interactions.
According to a release, the Webinar is hosted by Twilio's Chief Marketing Officer Lynda Smith, and features Principal Analyst at Forrester Research Art Shoeller. The two discuss companies such as Hulu, Home Depot and Wix, each of whom are making their way with respective customer focused, cloud powered call centers.
With contact centers facing increasing requirements for agility, flexibility and cost reduction - along with a customer - the time to consider moving to the cloud is now. But the decision should be made via careful analysis of requirements, not hype.
Twilio said Smith and Schoeller examine the trends in the call center space, review case studies from Hulu, Home Depot and Wix and suggest some best practices so that attendees can duplicate these successes.
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