Covering Unified Communications - From Our Indsutry Experts

TMCNet:  BEAR Data Solutions Recognized by Cisco for Excellence in Customer Satisfaction in USA

[January 30, 2013]

BEAR Data Solutions Recognized by Cisco for Excellence in Customer Satisfaction in USA

SAN FRANCISCO --(Business Wire)--

BEAR Data Solutions announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco (News - Alert). This designation recognizes BEAR Data for delivering outstanding customer service to customers in the United States.

"BEAR Data is thrilled to be acknowledged for achieving Cisco Channel Customer Satisfaction Excellence," stated Don James, chief executive officer of BEAR Data Solutions. "It is one of the highest distinctions a partner can achieve within the Cisco Channel Partner (News - Alert) Program, and this is important to BEAR Data because Customer Satisfaction Excellence is a core value we both share and a key driver of our current and future success."

"Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate BEAR Data for achieving outstanding customer satisfaction," said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.

Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sals support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.


The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities - critical factors in choosing a trusted partner.

Find More Information Online:

Cisco Certified Partners

Customer Satisfaction

About BEAR Data Solutions

BEAR Data Solutions, Inc., a San Francisco-based global IT service provider with 11 offices throughout the U.S. and around the globe, helps enterprise clients design, optimize, and support mission-critical IT infrastructures. By combining expert engineering resources, best-of-breed technologies, and superior customer service, BEAR Data delivers high-performance IT solutions and services including cloud, virtualization, unified communications, networking, storage, database, security, managed services, wireless, staffing, and support contract management. For more information, please visit www.beardatasolutions.com.

Cisco, the Cisco logo and Cisco Systems (News - Alert) are registered trademarks of Cisco Systems Inc. in the United States and certain other countries.


[ Back To Unified Communications's Homepage ]

Featured Whitepapers

Building A Business Case For Unified Communications

The hype surrounding any emerging technology often shrouds the private sector with mixed feelings, as decision-makers try to decipher whether new offerings will enhance operations, hinder productivity or introduce some bizarre mixture of the two.

Instant Cashflow Improvement and Rapid ROI with Unified Communications

The up-and-down economy of the past several years has highlighted the need to operate more effi ciently and cut costs wherever possible. In most situations, these two notions would seem contradictory, but a number of emerging technologies - cloud computing, virtualization and the bring-your-own-device movement among them - are helping companies accomplish these goals.

The Top Four Pitfalls of Unified Communications

Today's enterprise needs to be agile if decision-makers wish to remain competitive and relevant in the eyes of consumers. As more companies and customers around the world begin leveraging innovative devices like smartphones, tablets and next-generation laptops, the need to deploy unified communications grows alongside it. Neglecting to implement the technology may result in dire consequences that could spell the end of an organization.