Unified Communications Industry News

TMCNet:  Pre-Register for Twilio Webinar on Reshaping the Contact Center for a New Era of Customer Interactions

[January 29, 2013]

Pre-Register for Twilio Webinar on Reshaping the Contact Center for a New Era of Customer Interactions

SAN FRANCISCO, Jan. 29, 2013 /PRNewswire via COMTEX/ -- Twilio, the leader in cloud-based communications, today announced open pre-registration for a Webinar entitled Reshaping the Contact Center for a New Era of Customer Interactions. The Webinar will be hosted by Twilio's Chief Marketing Officer Lynda Smith and will feature Principal Analyst at Forrester Research Art Shoeller. The two will discuss companies such as Hulu, Home Depot and Wix each of whom are leading the way with their respective customer focused, cloud powered call centers. The Webinar will be available on January 31st at 1 PM EST/ 10 AM PST, and pre-registration is open at this link: http://ahoy.twilio.com/webinars/contact-center-pr (Logo: http://photos.prnewswire.com/prnh/20121016/SF94172LOGO) With contact centers facing increasing requirements for agility, flexibility and cost reduction--along with an increasingly sophisticated customer--the time to consider moving to the cloud is now. But the decision should be made via careful analysis of requirements, not hype.


Smith and Schoeller will examine the trends in the call center space, review case studies from Hulu, Home Depot and Wix and suggest some best practices so that attendees can duplicate these successes.

Register here for the Webinar http://ahoy.twilio.com/webinars/contact-center-pr About TwilioTwilio empowers developers to build powerful communication. Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. Twilio takes care of the messy telecom hardware and exposes a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans. For more information go to www.twilio.com.

SOURCE Twilio

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