Covering Unified Communications - From Our Indsutry Experts

TMCNet:  Pre-Register for Twilio Webinar on Reshaping the Contact Center for a New Era of Customer Interactions

[January 29, 2013]

Pre-Register for Twilio Webinar on Reshaping the Contact Center for a New Era of Customer Interactions

SAN FRANCISCO, Jan. 29, 2013 /PRNewswire via COMTEX/ -- Twilio, the leader in cloud-based communications, today announced open pre-registration for a Webinar entitled Reshaping the Contact Center for a New Era of Customer Interactions. The Webinar will be hosted by Twilio's Chief Marketing Officer Lynda Smith and will feature Principal Analyst at Forrester Research Art Shoeller. The two will discuss companies such as Hulu, Home Depot and Wix each of whom are leading the way with their respective customer focused, cloud powered call centers. The Webinar will be available on January 31st at 1 PM EST/ 10 AM PST, and pre-registration is open at this link: http://ahoy.twilio.com/webinars/contact-center-pr (Logo: http://photos.prnewswire.com/prnh/20121016/SF94172LOGO) With contact centers facing increasing requirements for agility, flexibility and cost reduction--along with an increasingly sophisticated customer--the time to consider moving to the cloud is now. But the decision should be made via careful analysis of requirements, not hype.


Smith and Schoeller will examine the trends in the call center space, review case studies from Hulu, Home Depot and Wix and suggest some best practices so that attendees can duplicate these successes.

Register here for the Webinar http://ahoy.twilio.com/webinars/contact-center-pr About TwilioTwilio empowers developers to build powerful communication. Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. Twilio takes care of the messy telecom hardware and exposes a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans. For more information go to www.twilio.com.

SOURCE Twilio

[ Back To Unified Communications's Homepage ]

Featured Whitepapers

Building A Business Case For Unified Communications

The hype surrounding any emerging technology often shrouds the private sector with mixed feelings, as decision-makers try to decipher whether new offerings will enhance operations, hinder productivity or introduce some bizarre mixture of the two.

Instant Cashflow Improvement and Rapid ROI with Unified Communications

The up-and-down economy of the past several years has highlighted the need to operate more effi ciently and cut costs wherever possible. In most situations, these two notions would seem contradictory, but a number of emerging technologies - cloud computing, virtualization and the bring-your-own-device movement among them - are helping companies accomplish these goals.

The Top Four Pitfalls of Unified Communications

Today's enterprise needs to be agile if decision-makers wish to remain competitive and relevant in the eyes of consumers. As more companies and customers around the world begin leveraging innovative devices like smartphones, tablets and next-generation laptops, the need to deploy unified communications grows alongside it. Neglecting to implement the technology may result in dire consequences that could spell the end of an organization.