Carousel Deploys Next-Generation Cassidian Communications 9-1-1 Emergency Medical Dispatch Solution for American Medical Response
EXETER, RI, Jan 24, 2013 (MARKETWIRE via COMTEX) --
Carousel Industries, a leader in managed services, mobility, unified
communications and visual communications, announced it has
successfully completed the deployment of Cassidian Communications'
Sentinel(R) Patriot(R) 9-1-1 emergency call processing solution for
American Medical Response (AMR) in Massachusetts.
The robust IP call processing solution is designed for progressive
call centers and delivers geo-diverse 9-1-1 and administrative call
processing from a fully integrated IP soft-switch.
"AMR is a leader in Medical Services and performs Emergency Medical
Dispatch (EMD) for many PSAPS nationwide," said Dan Grossman,
director, public safety solutions, Carousel Industries. "As the
requirements for emergency medical dispatch become stricter, AMR's
upgrade to Cassidian Communications' Sentinel Patriot dispatch system
gives the company an edge in securing contracts and providing the
highest quality of secondary 9-1-1 service for EMD."
With more than 80 locations across the United States, AMR is an
expert in providing secondary PSAP services and is on the forefront
of the next generation of 9-1-1 emergency medical response
technology. By integrating Cassidian Communications' Sentinel Patriot
solution in its Eastern Massachusetts operations, as well as plans
for implementations for future migrations of the software platform,
AMR is poised to maintain its leadership as a trustworthy and highly
capable provider of secondary emergency medical dispatch.
"As the first deployment of our fully redundant, IP-based Sentinel
Patriot solution in the Commonwealth of Massachusetts, we are elated
to work with the Carousel team and the fine people of AMR," said Bob
Freinberg, CEO for Cassidian Communications. "We consider it both an
honor and privilege to support the AMR call-takers who help those in
need every day, and we look forward to a long and mutually rewarding
relationship in the years ahead."
Whereas traditional 9-1-1 call systems were built on analog TDM
infrastructure to support landline telephones, the ever-growing
number of people cutting the cord and using only mobile phones has
created a serious problem for 9-1-1 call processing centers.
Next-generation 9-1-1 call processing systems like the Sentinel
Patriot solution provide call center dispatchers with graphical
location information about callers on cell phones, whether they are
standing still or on the move, enabling quicker and more effective
medical dispatch when emergencies arise.
Together with the aid of Cassidian Communications' support
technicians, Carousel designed and engineered the IP-based 9-1-1
solution around the Sentinel Patriot soft-switch system. The two
companies are now jointly monitoring and managing the AMR solution
remotely, ensuring it operates at peak efficiency. Carousel is
providing Tier 1 and 2 technical support, and Cassidian
Communications is providing Tier 3 support.
Carousel is leveraging its network operations center (NOC) to help
AMR provide feet-on-the-street dispatch capabilities. With its
expertise in servicing a variety of customers, Carousel guarantees
AMR 24/7 remote monitoring of the solution and two-hour on-site
dispatch support in the unlikely event a problem arises.
Carousel Industries consults, integrates and manages
technology solutions that solve business problems and contribute to
your organizations' growth. This includes unified communications,
managed services, virtualization, Voice over IP (VoIP), video
conferencing and collaboration and data infrastructure solutions.
Since Carousel was founded in 1992 we've grown an average of 25% -
40% per year with 2012 revenues of $355 million.
Today we have over 6,000 customers, including 35 of the Fortune 100.
Carousel has been recognized by both VAR and CRN Magazines as one of
the top technology integrators in the US and we've been listed in the
Inc. 500/5000 seven times.
Carousel is headquartered in Exeter, RI with over 1,000 employees
working from offices in 30 locations across the US, including over
250 service technicians deployed across the country. For more
information visit http://www.carouselindustries.com
About Cassidian Communications
Cassidian Communications, an EADS
North America company, is the world's largest and most trusted source
for mission-critical communications technologies, including
next-generation 9-1-1 call processing platforms, emergency
notification solutions and services, and P25 land mobile radio and
LTE networks. For over four decades, Cassidian Communications has
upheld its promise to keep people connected when it matters most,
consistently designing solutions with an open mind and creating
smarter ways to ensure all communities are safe. Today, the company
supports more than 60% of all Public Safety Answering Points (PSAPs)
in the United States, serving over 200 million people, plus hundreds
of private sector businesses spanning diverse industries, including
transportation, finance and healthcare industries, and Federal Civil
and DoD operations globally. For Cassidian Communications, CRITICAL
Hummingbird Media, Inc.
SOURCE: Carousel Industries
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