Unified Communications Industry News

TMCNet:  Voxeo Renames Flagship VoiceObjects(TM) to Voxeo CXP(TM) and Launches New Website for Customer Service Professionals

[January 16, 2013]

Voxeo Renames Flagship VoiceObjects(TM) to Voxeo CXP(TM) and Launches New Website for Customer Service Professionals

(Marketwire Via Acquire Media NewsEdge) ORLANDO, FL -- (Marketwire) -- 01/16/13 -- Voxeo announced today that it has renamed its award-winning flagship VoiceObjects customer experience platform to Voxeo CXP, which better reflects the long-time integrated capabilities of the suite beyond just voice interactions. To complement the name change and to better serve the needs of its clients and customer service professionals across all industries, Voxeo also launched today a completely re-designed website at www.voxeo.com.

"Voxeo delivers technologies that improve the way companies interact with their customers across all communication channels, and we felt both the name change and the new fully-featured website will better showcase Voxeo's offerings and become a trusted resource for the customer service industry at large," said Ashif Dhanani, vice president of marketing for Voxeo.

The new website reflects the rapid rise of the mobile customer and is fully optimized for the mobile experience, including responsive web design for easier viewing on any type of smartphone or tablet device. According to a recent TechCrunch survey, mobile devices will overtake desktops as the dominant Internet platform in 2013.

The product name change to Voxeo CXP is a direct result of Voxeo's focus on helping companies provide multi-channel customer service and manage the customer experience across the growing number of communication channels, including voice, SMS, mobile web and social networks like Twitter.

"Our business customers are increasingly mobile, as are all of their customers, so we recognize that Voxeo needs to evolve at the same pace to better serve these changing preferences," added Dhanani. "Customer Obsession is one of our core values, and we've designed Voxeo.com to be a valuable resource to help companies provide exceptional customer experiences." The new website, designed by Orlando-based Purple, Rock, Scissors!, offers a high definition user interface with cutting edge CSS3 animations, unique scrolling techniques and fully embedded social integration. Users will find easier access to product information, solutions and best practices, including analyst reports, whitepapers, industry research and blogs on topics ranging from enhancing customer service to integrating mobile channels, engaging social customers and much more.

Check out the new and improved website at www.voxeo.com About VoxeoVoxeo unlocks communications. We loathe the locks that make voice, SMS, Twitter, web chat, mobile web, unified communications and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving -- fueled by a company-wide obsession with customer success. We do so for more than 250,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at www.voxeo.com, blogs.voxeo.com or twitter.com/voxeo.

Contact Information: Bridgette King For Voxeo Public Relations 954.937.9616 Email Contact Source: Voxeo

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