Unified Communications Industry News

TMCNet:  Genesys Integrates Microsoft Lync

[January 14, 2013]

Genesys Integrates Microsoft Lync

Jan 14, 2013 (Close-Up Media via COMTEX) -- Genesys, a provider of customer service solutions, announced that it has integrated Microsoft Lync with its customer service platform.

According to a release, the joint solution will deliver voice and instant messaging interactions originating from any Lync enterprise device to agents.

Microsoft Lync is a unified communications platform.

"The integration of Genesys SIP Server with Microsoft Lync Enterprise Voice empowers Contact Center agents to enjoy the rich collaboration and multimedia capabilities offered by Lync when communicating with their peers, while also extending these capabilities out to their customers," said Merijn Te Booij, Vice President of Products and Strategy, Genesys. "The advantages of running the same Unified Communication platform in the contact center and the wider enterprise are obvious but compelling: enhancing collaboration throughout the business to efficiently and cost-effectively deliver the best outcomes for customer service." "Tearing down the walls and extending the advantages of unified communications into the realm of customer service makes organizations fully connected to key stakeholders and customers that have traditionally been on the outside looking in." said Jon Morrow Senior Program Manager Partner Engineering, Microsoft Lync.

Microsoft Qualified Lync Applications for the Contact Center Genesys is a provider of customer service and contact center software and services.

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