Industry News from Unified Communications

TMCNet:  T-Mobile Austria to Deploy Interactive Intelligence's Cloud-based Contact Center Solution

[January 10, 2013]

T-Mobile Austria to Deploy Interactive Intelligence's Cloud-based Contact Center Solution

INDIANAPOLIS & FRANKFURT, Germany --(Business Wire)--

T-Mobile Austria, a subsidiary of Deutsche Telekom, has chosen Interactive Intelligence (News - Alert) Group Inc.'s (Nasdaq: ININ) contact center solution to support its 500 agents across two sites.

The Interactive Intelligence Customer Interaction Center ® (CIC) IP communications software suite was selected for its flexibility, the availability of European data centers for a cloud deployment option, and proven track record backed by more than 5,000 customers worldwide.

T-Mobile (News - Alert) sees its customers benefiting from increased efficiencies and state-of-the-art technology, which are critical to the success of its service channels and outsourced call center partners.

CIC will help support T-Mobile's recently re-launched "European Routing Platform Customer Service" (ERPCS) project, which was designed to boost flexibility, integrate outbound campaigns, cut costs, and add non-voice routing capabilities.

"We have very high standards and Interactive Intelligence has been diligent in sticking to all of them," said Werner Weiss, T-Mobile's project manager. "CIC's flexibility, cloud deployment option, and value for the money were key in winning us over. However, the deciding factors were our very positive impressions based on customer reference site visits, and Interactive's exemplary approac to project planning."

The CIC deployment is expected to go live in the summer of 2013. Work between all project stakeholders, experts from the various fields, and the project teams from T-Mobile and Interactive has begun. The teams have been working together to detail requirements and implement them. The first training session with Interactive and T-Mobile specialists has already taken place.

About T-Mobile

T-Mobile Austria has 4,076 million customers and is the second biggest mobile operator in Austria. The company is known for driving innovation in the telco business. Both brands "T-Mobile" and "tele.ring" address two different target groups. T-Mobile lives by the slogan "Life is for sharing" and offers innovation in regards to smartphones, services and applications. The brand tele.ring is the successful "value for price" leader in the Austrian telecommunications market. In 2011 T-Mobile invested over € 100 million in the network with a specific focus on the roll out of HSPA+ and the next generation mobile network LTE (News - Alert). T-Mobile Austria has 1,400 employees. In 2011 the company received an award for the most attractive employer in Austria by Aon Hewitt. T-Mobile's headquarters, the T-Center, are based in Vienna on the Rennweg near the "Südost-Tangente." In addition to 46 T-Mobile shops, T-Mobile has sales offices in Salzburg, Innsbruck, Graz and Klagenfurt.

T-Mobile Austria is a subsidiary of Deutsche Telekom (News - Alert) AG and hence, belongs to one of the world's leading companies in telecommunications. The company's international outlook allows T-Mobile customers to benefit from a wide range of products and services, both at home and abroad.

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2012 Top 500 Global Software and Service Providers. It employs approximately 1,400 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or; on the Net:

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC (News - Alert) filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.


[ Back To Unified Communications's Homepage ]

FREE eNewsletter

Unified Communications Headsets

ArrowSubscribe Now

Featured White Papers

Why Your Remote Workers Hate You (It's Not What You Think)

Your remote workers know it well. They live it every day. Yes, in 2015 where we all have Unified Communications platforms that let us communicate and collaborate wherever in the world we happen to be, we suddenly realize the problem with Not Being There....

Overcoming the Barriers to Adoption of Unified Communication

Unified communication (UC) offer today's global enterprises an unprecedented way to unite globally dispersed workers and increase productivity, all the while reducing infrastructure costs and earning a rapid return on investment...

Unified Communication, Collaboration and Mobility Drive Headset Adoption

Business dynamics have changed considerably over the years. UC has become an important element for many businesses. Mohan Sawhney, McCormick Tribune Professor of Technology at the Kellogg School of Management in Northwestern University, commented..."

Getting the Most Out of Unified Communications with Jabra

Today, in the 21st century, we have so much technology at our fingertips. An abundance of communication methods - from email to text messages to instant messaging - all make communication faster, easier and cheaper. But...

Featured Case Studies

Virgin Media Business Recommends Jabra Headsets As Part Of Their UC Solutions

Over the last year, the pre-sales team at Virgin Media Business has been building a strong relationship with dedicated Jabra Telco Channel Manager, Kelly Dickson...

Enhancing Communication, Improving Collaboration at Cisco

Cisco has built a strong reputation for shaping the future of the Internet and transforming how people connect, communicate and collaborate. This corporate success is fueled by a far-flung workforce of thousands...

Headsets Key in Driving Tea Productivity at Interior Architects

Around 75 of the company's 400 employees work in the San Francisco headquarters location. The rest of the employees, most of whom are designers, are dispersed around the globe...

UC Infographic