Unified Communications Industry News

TMCNet:  Roland selects ShoreTel to integrate call center and business applications

[January 10, 2013]

Roland selects ShoreTel to integrate call center and business applications

Jan 10, 2013 (Datamonitor via COMTEX) -- Roland Corporation, a manufacturer and distributor of electronic musical instruments, has selected ShoreTel UC Solution and ShoreTel Contact Center to integrate its call center and business applications.

According to ShoreTel, from development to sales and support, communications is critical to the success of Roland's business and its customers. With a lack of ongoing technical and product support and limited software integration, Roland needed to reduce the costs, complexities and risks of its business communications system. To provide a platform for integrating Roland's call center and business applications, Roland selected ShoreTel UC Solution and Contact Center.

The benefits include easy transition from discontinued 3Com VCX system to all-in-one UC; flexible contact center solution for better service and productivity; simpler configuration and management for savings in administrative resources; flexibility for integrations and trouble-free collaboratio;, and high availability VoIP with distributed architecture and simpler design, the company added.

"We chose ShoreTel for its functionality, excellent phone quality, its flexible and reliable architecture, and the lowest TCO. ShoreTel has a knowledgeable technical team and offers great ongoing support," said Dave Williams, IT director, Roland Corporation US.

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