Unified Communications Industry News

TMCNet:  Arkadin Has Strong Demand for Enterprise Conferencing and Collaboration in Brazil

[January 09, 2013]

Arkadin Has Strong Demand for Enterprise Conferencing and Collaboration in Brazil

SAO PAULO, BRAZIL, Jan 09, 2013 (MARKETWIRE via COMTEX) -- Arkadin, one of the world's largest and fastest growing collaboration service providers, announced today that it is experiencing strong growth for its audio and web collaboration offerings in Brazil. The demand is being fueled by a robust business environment that requires businesses to collaborate more to compete in an increasingly mobile and flattened global business economy.

"Since establishing operations in Sao Paulo in 2010, we're growing more than 20% each quarter," says Thomas Valantin, Arkadin's Managing Director of Latin America. "We expect continued strong performance and are making massive investments in people and infrastructure to meet the region's long-term needs for collaboration services." According to leading analysts, audio and web conferencing demand in Brazil is surging. In its 2012 Latin America Audio & Web Conferencing Service Market & Forecast, Wainhouse Research estimates 54% growth in web conferencing revenue between 2011 and 2013. Audio conferencing minutes are expected to increase 72% from 2011 to 2013.

"Brazil is the world's 6th largest economy," says Mr. Valantin. "In addition to a vibrant local business sector a huge concentration of multi-nationals are located here. Our complete range of audio and web collaboration offerings equips these businesses to succeed in a 24/7 business environment where sharing and collective intelligence will be key drivers for success." Complete Conferencing and Collaboration Solutions Arkadin's suite of audio and web conferencing services include: -- Arkadin(R)Anytime(TM)- Easy, affordable, reservationless audio conferencing for up to 100 participants -- Arkadin(R) Express- Instant audio and web conferencing for up to 50 people, ideal for SMBs -- Arkadin(R)Anywhere(TM)- Simple, secure web conferencing with an intuitive interface and desktop sharing -- Arkadin(R)Event(TM)- Pre-packaged and customized audio and web conferencing, perfect for high-profile events requiring multi-media content -- Cisco WebEx provided by Arkadin(R) - Complete full featured audio and web conferencing solution for strategic collaboration geared to enterprises Later this year, ArkadinVideo high definition video conferencing will be launched to meet demand for video collaboration as a service.

Service-Driven Approach is Key Differentiator Arkadin brings its local service approach to its Sao Paulo operations to ensure an excellent customer experience.

"Our business is founded on the principle that no one understands local customer needs better than support teams that live in the same country and speak the same language," continued Mr. Valantin. "Today we are the most global and local of service providers. Our Sao Paulo office includes local sales, customer service and support teams for an enterprise level of service with the personalized attention of a local provider who understands the cultural influences." Region to Expand with New Locations Arkadin has 15 employees in its Sao Paulo office, and expects that number to increase with rising demand for collaboration services, coupled with its investments in people and infrastructure. Arkadin has recently established operations in Mexico. Chile, Columbia and Argentina are intended for later this year.

About Arkadin Founded in 2001, Arkadin is one of the largest and fastest growing collaboration service providers in the world. With a vision rooted in the belief that progress emerges from people's desire to share, Arkadin offers a complete range of remote audio, web, and video conferencing and Unified Communications solutions. The services are delivered in the SaaS model for fast, scalable deployments and a high ROI. Its global network of 51 operating centres in 30 countries has dedicated local-language support teams to service its 26,000 customers. www.arkadin.com/br SOURCE: Arkadin

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