Fonality Web Client Receives 'Product of the Year' Award from Internet Telephony Magazine
Dec 21, 2012 (Close-Up Media via COMTEX) --
Fonality, a provider of business phone and contact center solutions dedicated to serving small and mid-sized businesses in the cloud or on-premise, announced that its Fonality Web Client has been named a recipient of the 2012 Internet Telephony Product of the Year Award.
According to a release, Fonality Web Client is an advanced business communication tool that transforms the user experience into a personalized social community, focused specifically on delivering Unified Communications and Voice services for small and mid-sized businesses.
"This award reflects the pride we take in delivering business phone solutions that solve challenges for small and mid-sized businesses (SMB)," said David Scult, CEO of Fonality. "Fonality Web Client is one of our most exciting innovations. The technology is extremely friendly and creates significant opportunities for increased productivity beyond any existing business telephone communications tool, with an agile environment that allows for API integration with third-party SMB tools like CRM and other business focused applications."
Specifically designed for SMBs, Fonality Web Client is a SaaS communication application and offered with Fonality's hosted or hybrid voice deployments. It operates as a community dashboard, allowing users to manage their workflow and categorize information based on people, work groups or even conversations via chat. It incorporates the features and functionality of the Fonality Heads Up Display (HUD) including a complete set of call-handling and contact center features, yet takes the user experience to an entirely new level of purposeful interaction.
-Personalization of the dashboard tailored to workflow needs
-Desktop screen share, file sharing and voicemail transcription
-API integration including CRM and social networks
-Ease of access to feature upgrades, no more long software downloads for upgrades
"It is with pleasure that we recognize Fonality with a Product of the Year Award. The editors of Internet Telephony have verified that Fonality Web Client displays quality and innovation while providing solutions to real business communications challenges," said Rich Tehrani, CEO, TMC. "I would like to congratulate the team at Fonality for their commitment to advancing IP communication technologies."
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