Industry News from Unified Communications

TMCNet:  CEM Specialist CustVox and Communication Technology Pioneer Alliera Join Forces Through Strategic Acquisition

[December 20, 2012]

CEM Specialist CustVox and Communication Technology Pioneer Alliera Join Forces Through Strategic Acquisition

Dec 20, 2012 (M2 PRESSWIRE via COMTEX) -- The ProVox Group, the parent organization CEM specialists CustVox, has acquired Alliera on November 19th, 2012.

Alliera is a Swiss based provider of innovative Customer Feedback Management (CFM) solutions. Key products include the Communication Gateway that enables the easy integration of voice and SMS messaging into existing web based or mobile applications. Alliera also vends a Survey Platform that assists companies in identifying deficiencies in their customer service. The final product in the Alliera lineup is the Campaign Manager, a web-based solution that allows for the easy monitoring and management of many types of Customer Feedback Management campaigns.

ProVox, and its child corporation CustVox, deliver effective CEM solutions and consultancy, which empower businesses to gain a completely 360 degree, holistic view of the customer experience. The core CustVox product, the VOC Hub, is a robust, unified and scalable SaaS based CEM solution, that can be expanded in a modular fashion using bolt on products, to manage CEM in its entirety, enterprise wide.

The acquisition of Alliera was deemed strategically advantageous by ProVox for several reasons, including the tangible value of Alliera's dominant Swiss market share that includes major companies such as Swisscom, Sunrise, Mobilezone and AXA.

Specific value is given to Alliera's Customer Communication Gateway, which is noted as being a solid and powerful product that allows enterprises, and local Government departments that require accurate, timely and precise multi-channel communication, to communicate with their customers using bidirectional SMS, MMS, Voice and VoIP.

CustVox, part of the ProVox Group, which specializes in Customer Experience Management (CEM) solutions for enterprises, will add value to the Alliera brand by providing additional expertise in applying CEM related technologies across a range of markets. CustVox will also be able to enhance the Alliera offering with its own advanced, highly analytic Feedback Management and Voice of the Customer (VoC) technologies.

Alliera CEO, Reto Kaeser, tells us that, "We are truly pleased to be merging with such a proactive, innovative team of industry experts. Our combined product lineup is truly synergistic, with no overlap, both brands gain advancements in technology equally." Federico Cesconi, CEO of CustVox, follows up this statement by saying that, "Having access to the increased reach in our local market that Alliera's market share will provide us, will enable CustVox to reinforce its already strong local reputation. Additionally, we can incorporate the entire Alliera product catalogue into our own solutions very easily. This is a perfect partnership for us." Contact Information Frank Warnsing CustVox AG Binzstrasse 18 CH-8045 Zurich Email: Phone: +41 44 6878767 ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at on the world wide web. Inquiries to

[ Back To Unified Communications's Homepage ]

FREE eNewsletter

Unified Communications Headsets

ArrowSubscribe Now

Featured White Papers

Why Your Remote Workers Hate You (It's Not What You Think)

Your remote workers know it well. They live it every day. Yes, in 2015 where we all have Unified Communications platforms that let us communicate and collaborate wherever in the world we happen to be, we suddenly realize the problem with Not Being There....

Overcoming the Barriers to Adoption of Unified Communication

Unified communication (UC) offer today's global enterprises an unprecedented way to unite globally dispersed workers and increase productivity, all the while reducing infrastructure costs and earning a rapid return on investment...

Unified Communication, Collaboration and Mobility Drive Headset Adoption

Business dynamics have changed considerably over the years. UC has become an important element for many businesses. Mohan Sawhney, McCormick Tribune Professor of Technology at the Kellogg School of Management in Northwestern University, commented..."

Getting the Most Out of Unified Communications with Jabra

Today, in the 21st century, we have so much technology at our fingertips. An abundance of communication methods - from email to text messages to instant messaging - all make communication faster, easier and cheaper. But...

Featured Case Studies

Virgin Media Business Recommends Jabra Headsets As Part Of Their UC Solutions

Over the last year, the pre-sales team at Virgin Media Business has been building a strong relationship with dedicated Jabra Telco Channel Manager, Kelly Dickson...

Enhancing Communication, Improving Collaboration at Cisco

Cisco has built a strong reputation for shaping the future of the Internet and transforming how people connect, communicate and collaborate. This corporate success is fueled by a far-flung workforce of thousands...

Headsets Key in Driving Tea Productivity at Interior Architects

Around 75 of the company's 400 employees work in the San Francisco headquarters location. The rest of the employees, most of whom are designers, are dispersed around the globe...

UC Infographic