Unified Communications Industry News

TMCNet:  Ordina to integrate Aspect software with Lync server at contact centers

[December 14, 2012]

Ordina to integrate Aspect software with Lync server at contact centers

Dec 14, 2012 (Datamonitor via COMTEX) -- Ordina N.V., a provider of consulting, ICT, and application outsourcing services, has signed a cooperation agreement with Aspect Software, Inc, a supplier of software for multi-channel contact centers and workforce optimization, to implement and integrate Aspect software with Lync Server at contact centers.

This integration will enable contact centers to cooperate via integrated communications platforms such as Lync.

Barend de Zoete, Director Professional Services & Projects at Ordina said: "Thanks to our collaboration with Aspect, we are able to further shape our services within our innovation theme Unified Communications and Collaboration.

"It also means that our customers in the Benelux can benefit from the numerous possibilities of Unified Communications and Collaboration, and more specifically Lync. We are pleased that Aspect recognises our know-how and expertise in this area and selected us as their partner." Ruud Loppies, Channel Business Development Director at Aspect said: "Aspect wants to work with leaders in the market. That's why we are so pleased that we have been able to forge this partnership with Ordina. Obviously, it's great that the company is so positive about our technology and about the opportunities in the market.

"Ordina's know-how of Microsoft products, combined with Aspect's solutions in the field of Unified Communications and WorkForce Management, will help us make unique innovations in customer contacts." Lync integrates all communications in a single platform, combined with information on the physical availability of a person. This allows employees to see the best way to contact a colleague, whether this is via telephone, chat or e-mail. Long-distance cooperation and discussion is also more efficient with Lync.

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