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TMCNet:  NHS Greater Glasgow and Clyde Selects Red Box

[December 04, 2012]

NHS Greater Glasgow and Clyde Selects Red Box

Dec 04, 2012 (M2 PRESSWIRE via COMTEX) -- NHS Greater Glasgow and Clyde, the largest health board in the UK, has chosen Red Box Recorders for the provision of a voice recording solutions. The software solution will be installed across three contact centres that are used for patient appointment scheduling and the Staff Bank, which provides temporary staffing cover for nursing, healthcare and administrative requirements.


Red Box has teamed up with Provista IP Communications to implement the solution following the decision by NHS Greater Glasgow and Clyde to adopt voice recording for the first time. The system will enable it to monitor and record all calls that take place within the contact centres to support staff coaching and training, as well as help manage complaints with effective dispute resolution.

A voice recorder will be installed at each of the contact centres that integrates seamlessly with the NHS Greater Glasgow and Clydes Cisco IP telephony infrastructure. It will operate alongside Cisco CallManager and Cisco Call Centre systems to provide a simple-to-use and flexible call recording solution.

Karen McSweeney at NHS Greater Glasgow and Clyde commented: The voice recording solution from Red Box is a proven solution the integrates effectively with our IP telephony system to meet our precise business and operational needs. As a result, it will help us enhance our training, dispute resolution, user experience and quality assurance moving forward.

Lee Jones, COO of Red Box Recorders said: Working closely with our partners such as Provista we are able to develop simple, easy-to-use and cost effective voice recording solutions. We are committed to creating leading edge recording technology to provide the highest levels of functionality and support unified communications strategies.

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